Senior Relationship Manager - Fast Moving Consumer Goods (fmcg)
KCB Bank Kenya·Nairobi, kenya·Full Time·Onsite
RetailFull TimeOnsite
-Closes Nov 13, 2026
Key Responsibilities
Implement the FMCG Business Segment Portfolio strategy in line with the overall KCB Group Strategy.
Deliver on Annual Business Growth Targets: Revenue, Fees and Commissions, Balance sheet and Customer number growth.
Execute client deals in line with developed strategic client plans.
Executes sales growth tactics and targets in collaboration with business partners
Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest.
Relationship Management of Key Regional Customers and Stakeholders. (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners).
Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank
Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities
Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
Education and Experience
University Degree from a recognized institution.
Seven (7) years' banking experience in the Financial/banking sector,
5 years Corporate Relationship Management within FMCG/Manufacturing/Agribusiness
5 years Credit and Financial Analysis
5 years Client Portfolio Management
Knowledge of Trade and Transaction Banking products
Deep understanding of FMCG/ Manufacturing/Agribusiness value chains
Deep sector knowledge of FMCG Manufacturing/Agribusiness sectors including emerging trends, threats and opportunities.
Digital Savvy and Computer literacy
Entrepreneurial and Commercial thinking
Excellent research, analytical, and problem-solving skills.
Integrity & courage to challenge actions within various business units and the status quo.