We are looking for a Senior Business Process Manager to drive operational excellence and lead process transformation initiatives. In this role, you will partner with senior stakeholders to analyze end-to-end operating models, implement advanced BPM and automation solutions, and optimize business performance.
Core Responsibilities
Strategy & Consultation: Engage with senior business leaders to prioritize process initiatives, define target operating models, and map cross-functional value chains.
Initiative Execution: Scope, plan, and deliver process transformation projects on time and within budget, ensuring alignment with enterprise risk appetites.
Process Engineering: Conduct As-Is/To-Be analysis, design optimization workflows, and build business cases with clear ROI and benefit realization metrics.
Technology & Automation: Collaborate with data and enterprise architects to implement BPMS, RPA, and data analytics tools for process automation and performance tracking.
Change Management: Develop change strategies and communication plans to mitigate cross-organizational impacts and drive solution adoption.
Minimum Requirements
Education: NQF Level 7 Degree or Advanced Diploma (Industrial Engineering, Computer Science, Information Systems, or Business Management preferred).
Experience:
7 to 10 years of overall experience in Business Process Management or Process Engineering.
3 to 5 years of managerial or team leadership experience driving process improvement engagements.
Certifications (Preferred): Lean / Six Sigma, CBPP, or Business Analysis certifications.
Technical Skills: Hands-on proficiency in BPM/BPMS tools, process mapping, RPA integration, and process analytics frameworks.