- Oversee daily operations to ensure efficiency, accuracy and compliance with established procedures and regulatory requirements.
- Coordinate investment transactions, reconciliations, settlements and operational reporting.
- Develop, implement and review operational policies, procedures and workflows to improve productivity and accountability.
- Monitor operational performance and identify opportunities for continuous process improvement.
- Ensure accurate and timely processing of financial and investment-related transactions.
Regulatory Compliance and Internal Controls
- Ensure adherence to applicable Capital Markets Authority (CMA) and Central Bank of Kenya (CBK) regulations, guidelines and reporting requirements, as relevant to the firm's activities.
- Coordinate regulatory reporting, internal and external audits, and compliance documentation.
- Develop and maintain effective internal controls to minimise operational errors, financial exposure and compliance risks.
- Identify operational risks and implement appropriate mitigation measures.
- Work with relevant stakeholders to address audit findings and strengthen operational accountability.
Stakeholder and Investment Operations
- Liaise with banks, fund managers, custodians, trustees, brokers, investors and other relevant stakeholders.
- Support effective coordination of investment transactions, settlements and reconciliations.
- Maintain reliable operational records and ensure documentation is accurate and accessible.
- Facilitate timely communication and resolution of operational issues involving internal teams and external partners.
Team Leadership and Reporting
- Supervise and guide the operations team, ensuring clear responsibilities and consistent performance.
- Establish performance expectations and monitor departmental results against agreed objectives.
- Prepare operational reports for senior management, highlighting performance, risks, challenges and improvement opportunities.
- Promote a culture of accuracy, accountability, efficiency and continuous improvement.
Qualifications and Experience
Candidates applying for this Senior Operations Manager position should meet the following requirements:
- A bachelor's degree in Finance, Accounting, Economics, Business Administration or a related field.
- At least 5 years of experience in operations within investment management, capital markets, banking, fund administration or financial services.
- Strong knowledge of applicable CMA and CBK regulatory frameworks, relevant to investment and financial services operations.
- Good understanding of capital markets, investment products, financial transactions, reconciliations, settlements and regulatory reporting.
- Demonstrated experience in operational risk management, internal controls and process improvement.
- Proven ability to coordinate stakeholders and maintain effective operational procedures.
- Strong leadership, analytical, communication and stakeholder management skills.
- Relevant professional qualifications in finance, investment, banking or risk management will be an added advantage.
The ideal candidate should demonstrate:
- Financial services operations management.
- Regulatory compliance and reporting.
- Investment transaction coordination and reconciliation.
- Operational risk management and internal controls.
- Process improvement and operational efficiency.
- Team leadership and performance management.
- Analytical thinking and problem-solving.
- Effective communication and stakeholder relationship management.