Senior Operations Manager

About the job

• As the Senior Operations Manager you will drive the Operational Security business with a focus on the delivery of embedded consulting services to our clients. The individual will ensure the delivery of commercial, administrative and world class operational support and competence to client projects. This is a regional role with a focus on Nigeria and wider West Africa.

Key Tasks and Responsibilities

• Management of embedded consulting service operations and associated client requirements across West Africa on a day-to-day basis.
• Oversight and quality assurance of the delivery provided by embedded consultants within the region.
• Commercial management of client engagements, ensuring project costs are captured. In conjunction with Business Operations team, ensuring that project administration and project financial recording is timely, accurate and well presented. Management of monthly embedded consulting revenue and cost capture spreadhseet.
• Delivering high quality work in response to identified needs of existing and new clients. Maintaining and expanding business relationships through collaboration with clients.
• Delivery of a wide range of ad-hoc consultancy tasks in response to client needs across the region.
• Personnel management through the whole life cycle of a consultants time on a task, from recruitment onwards. Ensuring that roles are filled on time with consultants whose background and skills are well aligned with the role.
• Develop strong client relationships, ensuring regular client visits are undertaken and any issues proactively identified.
• Ensure quarterly reports are prepared for each project, highlighting areas of strength along with priorities for development.
• Ensure all embedded consulting projects are being delivered on time and in budget.
• Identify and implement operations management processes.
• Ensure that embedded consultants are effectively supported by Control Risks. Respond to any welfare concerns arising from the embedded consulting team.
• Responsible for the operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards
• Scoping new projects and authoring high quality proposals.
• Responsible for the identification and selection of third-party suppliers and vendors. Leads the vetting and management of third-party providers across the region.
• Developing successful client relationships
• Creation and management of sales leads.

Requirements

• Background in delivery of security consultancy services to the highest standard.
• A good level of experience delivering security risk management.
• Developed commercial skills in relation to the provision of risk management services.
• Strong report writing skills.
• Experience in successfully managing client / consultant relationships.
• Highly developed communication skills