A dynamic Internet Service & Network Specialist seeks a strong technical Senior Network Engineer to join its KwaZulu-Natal division where you will contribute high-level support such as strategic planning of network upgrades and high-level network performance analyses. Your focus will be on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to customers.
Support functions extend from testing and troubleshooting problems to regular maintenance. The ideal candidate must have Matric/Grade 12, CCNA, CCNP Collaboration (voice track), Forti NSE 6 Secure Wireless LAN / FCP - Secure Wireless LAN Administrator with 5+ years' experience delivering Network Security Services in a customer environment including 2-3 being firewall experience. Applicants must have a valid Driver's Licence and own reliable vehicle.
DUTIES:
Implementation, maintenance, monitoring and management of networking infrastructure and capability (hardware and software solutions).
Analyse and solve common and complex network problems through reasoning, troubleshooting and innovative thinking.
Develop and maintain a professional working relationship with the clients and client end-users in support of the Service Delivery Manager.
Liaise with 3rd party vendors to resolve escalated incidents, problems and queries.
Maintain service and quality levels according to of the company business standards, processes and procedures.
Create and update documentation related to installation procedures and troubleshooting of network incidents.
REQUIREMENTS:
Matric or Grade 12.
CCNA, CCNP Collaboration (voice track).
Forti NSE 6 Secure Wireless LAN / FCP - Secure Wireless LAN Administrator.
5+ Years' experience delivering Network Security Services in a customer environment.