Configure and install various network devices and services (e.g. routers, switches, firewalls, load balancers, VPN, QoS)
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Monitor performance and ensure system availability and reliability
Monitor system resource utilization, trending, and capacity planning
Provide Level-2/3 support and troubleshooting to resolve issues
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
Select and implement security tools, policies, and procedures in conjunction with the company's security team
Liaise with vendors and other IT personnel for problem resolution
Effectively present information and respond to questions from groups of managers, technical leads, and customers.
Fulfil any additional responsibilities delegated by the leadership team and management.
Requirements
Strong analytical skills and ability to collate and interpret data from various sources.
Ability to assess and prioritize faults and respond or escalate accordingly.
Strong phone contact handling skills and active listening.
Skills to configure different types of switches, firewalls, and routers.
Be able to work in a call-out Rota running 247.
Excellent communication and presentation skills.
Knowledge of BGP, MPLS (L2 and L3 VPNs), ISIS and OSPF both in IPv4 and IPv6 networks.
B.Sc. degree in IT, Engineering, Computer Science, Computer Technology, or a related field.
CCNA/JNCIA/HCNA certification, CCNP or higher (CCIE and/or CISSP highly valued).
Proven hands-on network engineering experience.
Familiarity with FTTH, Huawei OLT, Mikrotik, Juniper & Huawei switches and routers