ENVIRONMENT:Our client is a managed services provider delivering tailored ICT solutions through best-in-class technologies to businesses across a diverse client base. They are seeking an experienced Senior Microsoft 365 Support Engineer to join their Gqeberha-based technical team. This role is suited to a technically strong engineer with solid Microsoft 365 administration experience, excellent troubleshooting ability, and a proactive approach to client support within a fast-paced MSP environment. You’ll work across multiple client environments supporting Microsoft 365 platforms, desktop infrastructure, escalated technical incidents, project implementations, and cloud migrations, while contributing to service excellence, operational improvement, and long-term client success. This is an opportunity for an engineer who enjoys both hands-on technical problem-solving and project-based delivery, and who is looking for a role with meaningful ownership, technical variety, and exposure across a diverse client base. This role offers broad technical exposure across support, project delivery, and Microsoft 365 environments, with the opportunity to take ownership of technical outcomes from escalation through implementation.DUTIES:
Provide senior-level technical support across multiple client environments
Troubleshoot and resolve escalated Microsoft 365, desktop, and infrastructure-related incidents
Administer Microsoft 365 tenants, including user, mailbox, and service configuration
Manage Exchange Online mailboxes, mail flow, spam filtering, mail tracing, and DNS-related troubleshooting
Configure and support desktop environments, software deployments, and end-user systems
Perform endpoint management, patching, monitoring, and maintenance via RMM platforms
Support Microsoft 365 migrations, onboarding projects, and technical implementations
Work with endpoint security and related security tooling to maintain secure and stable client environments
Perform root cause analysis on recurring technical issues and recommend long-term improvements
Maintain accurate technical documentation accros client environnements
Contribute to process improvement and internal operational efficiencies
Provide mentorship and technical guidance to junior engineers where required
Strong hands-on experience in:
Microsoft 365 Administration
Exchange Online
DNS & Mail Flow Troubleshooting
Mailbox Management & Mail Tracing
Endpoint Support (Windows desktop environments)
Patch Management
Antivirus & Endpoint Security
Remote Monitoring & Management (RMM) Platforms
Remote Support Tools
Desktop and end-user support in business environments
Troubleshooting across multiple client environments
SharePoint Online
Microsoft Teams Administration
Microsoft 365 migrations and tenant onboarding
Project implementation within an MSP or managed services environment
2–3 year IT Diploma or equivalent qualification preferred
A+ and N+ advantageous
Microsoft certifications advantageous
4–5+ years in an IT support, systems engineering, or MSP environment
Proven Microsoft 365 administration experience
Experience supporting multiple client environments
Experience managing escalated incidents through to resolution
Exposure to project implementation and cloud migration work is preferred
Have a strong troubleshooting and analytical mindset
Are comfortable working independently and taking ownership of technical outcomes
Communicate confidently with clients and internal teams
Can manage competing priorities across multiple environments
Enjoy solving complex technical problems
Take pride in delivering a high standard of service
Are proactive, accountable, and detail-oriented
Enjoy mentoring and supporting less experienced engineers
Have a mindset of continuous improvement
Desired Skills:
Senior
Microsoft
365