BAU Support Leadership: Provide operational leadership for the day-to-day support of Bancassurance and Investment Banking applications. Ensure service availability and stability through effective monitoring, incident and problem management, service-request fulfilment, change control, vendor coordination, support procedures, capacity planning and timely escalation, in line with agreed service levels and divisional policy.
Team Management: Plan, direct, coordinate and review the work of the Business Applications Support team. Allocate activities and projects, assess work methods and outcomes, and resolve operational or service-delivery issues.
Continuous Improvement: Drive system enhancements, automation, process improvements and user training across Bancassurance and Investment Banking applications to strengthen operational efficiency, controls and customer service.
Project and Integration Leadership: Lead technical delivery for projects affecting Bancassurance, Investment Banking, Custody and Wealth Management applications, including integrations with core banking, digital, finance and third-party systems.
Documentation and Reporting: Maintain comprehensive application documentation, including support procedures, project and incident reports, process and user manuals, presentations, technical plans, integration specifications and service-performance reports.
Capability Development: Build team capability in Bancassurance and Investment Banking application support through workforce planning, coaching, knowledge transfer, targeted training, performance management and staff engagement.
Resilience and Continuity: Develop and maintain business-continuity, disaster-recovery, monitoring and support procedures that minimise downtime and safeguard the availability, integrity and resilience of Bancassurance and Investment Banking services.
Testing and Quality Assurance: Define and oversee testing methods for application changes, integrations, upgrades and fixes. Verify compliance with functional, security, performance and quality standards, and monitor defects through to resolution.
Governance and Compliance: Review proposed software, vendor solutions and integrations to confirm compliance with architecture, security, regulatory, operational-risk and quality-assurance standards before acquisition or implementation.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
Education Bachelor's degree Computer Science or Information Technology or Computer/Electronics Engineering RQ
Master's degree Management / IT AA
Professional Qualifications MCP/MCSA/MCSE / MCITP / ITIL / RedHat RQ
LINUX/UNIX Administration AA
Cloud Management (Azure, AWS, OCI) AA
Project Management (PMP, SCRUM, AGILE) AA
Database Management AA
Experience
Total Minimum No of Years' Experience Require 6 years
Detail Minimum No of Years Need Type[5]
Operational and technical characteristics of a variety of payment platforms including Bancassurance, Investment and Wealth Banking and 3rd Party Integrations 6 ES
Understanding of Financial, Insurance, Wealth and Investment Services regulatory and audit regimen 6 ES
Basic budgeting, contracting, purchasing practices, policies and procedures 3 DS
Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems 3 DS
Principles of supervision and training 3 DS
Principles and procedures of quality assurance and security related to complex on payment systems and applications 3 DS
Principles and practices of application development and troubleshooting 3 DS
Effective analysis, communication, presentation and customer relationship skills 3 DS
Principles and practices of project management and administration 2 DE
Knowledge of relevant industry (banking) practise with experience on SOAP, Restful and Files integrations 6 ES
Principles of contract negotiation and administration 2 DE