Senior Manager, Home Planning & Design

Job Summary:

Lead the strategic planning, architecture and design of MTN Ghana’s Home network, translating business growth and customer requirements into scalable, resilient and cost-efficient technology solutions that optimize investment, network performance and customer experience. It is responsible for developing, implementing and enabling the technology roadmap, ensuring the availability of the capabilities, platforms, and systems required to support the Home business growth, enhance and meet customer needs and experience.

Home Network Planning

Develop and execute the Home Network technology strategy and evolution roadmap to meet current and future business requirements.

Design and govern Home network architecture, ensuring alignment with commercial objectives, customer experience expectations, regulatory requirements, and MTN Group technology standards.

Lead network capacity planning through traffic forecasting and infrastructure modelling to support growth, scalability, and optimal network performance.

Oversee end-to-end Home Network infrastructure planning and capacity management for all Home delivery technologies (wired and wireless), including auxiliary and dependent platforms, to ensure efficient resource utilization and service reliability.

Define technology roadmaps and validate network architectures and designs in line with emerging technologies, industry trends, and network maturity objectives.

Plan and manage Home Technology CAPEX and OPEX investments, ensuring alignment with business priorities and shareholder value creation.

Develop and continuously implement structures that provide cost efficiencies in network design and planning.

Lead the Home Technology input into all Home procurement requirements including RFPs, RFQs, RFAs and all other procurement related activities.

Provide strategic business intelligence, reporting, and insights to support investment decisions, technology direction, commercial strategy, and customer experience improvement initiatives.

Ensure ongoing compliance with regulatory, governance, and technical standards across the Home Network environment.

Lead technical evaluations, vendor assessments, and supplier engagements in collaboration with Procurement and MTN Group Technology to support sourcing and contracting decisions.

Develop technical scopes, solution designs, and business requirements to support procurement, project delivery, and network expansion initiatives.

Govern project implementation and acceptance processes to ensure delivery aligns with approved network designs, standards, and business requirements.

Build and maintain strong relationships with internal stakeholders, technology partners, vendors, regulators, and industry participants to drive successful business outcomes.

Provide expert technical guidance and support to operational teams in resolving network performance, capacity, and service delivery challenges.

Drive the development of customer premises technologies and solutions, including Smart Home, IoT, remote management, and other innovative connectivity services.

Collaborate with network and device manufacturers to define and implement device strategies that optimize compatibility, performance, and customer experience.

Identify and leverage emerging technologies, including Artificial Intelligence (AI), to enhance network efficiency, operational effectiveness, and business value creation.

Home IT & Digital planning

Collaborate with Commercial, Customer care, IT and Digital stakeholders to plan, develop and enhance the Home digital strategy across all the journeys from Lead to acquisition to maintenance.

Collaborate with IT and Digital stakeholders to plan the charging, billing and Value-added service requirements for the Home business in line with capacity and traffic projections.

Translate the commercial and customer digital and app requirements into technology standards for IT and Digital stakeholders to execute.

Track delivery of agreed digital solutions with all stakeholders.

Reduce contact-center dependency through channel digitization to drive better satisfaction and long-term engagement

Drive the end-to-end self-service assurance for identified journeys across operational excellence

Ensure capabilities defined are adhered to.

Evolving Digital Telecommunication business and business models.

Multiregulated environment.

Increasing demand for digital experiences and data-driven decisions to keep up with customers.

A shift from share of market to share of life.

Evolving business models and partnership management.

Brand Reputation

Increasing traditional and non-traditional competitors complimented by growing price wars.

At MTN, we are a purpose and value-led organisation and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Qualification Required & Experience

Bachelor’s degree in Electrical Engineering or Telecommunications Engineering

MSC, MBA or relevant postgraduate qualification an added advantage

Project Management Certification (PMP, Scrum, PRINCE2) is an added advantage

Experience

Minimum 8 years experience in Telecommunication management, broadband technologies and customer experience management including:

5 years or more management experience in the Technology/ Telecommunications industry.

Proven experience in Broadband/FTTH rollout, IT/Digital transformation, Network evolution or Technology transformation.

Demonstrated ability to align technology delivery with commercial performance goals and strong vendor/partner management

Experience in Financial budget planning and expenditure control and contract negotiations

Professional/Technical competencies:

Network Planning and Design

Broadband & Network Technology

Smart Home Technology & IoT Ecosystem Knowledge

Technology Innovation & Emerging Trends

Vendor & Technology Partner Management

Business planning experience

Operational Technology Management

Vendor Performance Management

Strong competence in AI to create value

Telecommunication Business Savvy

Computer & Information Technology appreciation

Financial acumen

Market awareness and research

Resource efficiency

Skills / physical competencies:

Manages self and be a collaborator, good conflict management, takes and manages accountability

Customer Centric Skills – Customer Centricity (Internal and External)

Energy and Drive – Innovative, takes initiative, result oriented and develops self consistently

Interpersonal Skills – Leadership, customer centricity, collaborative and coaches and develops direct reports

Personal Skills – Trustworthy, integrity and ethical in dealings

Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively

Organizational Positioning Skills – Good written and verbal communication, Ability to communicate complex technical concepts to diverse audiences, executive presentation skills

Strategic Skills – Global thinker, Analytical thinking, and Problem-solving abilities, Systems thinking

Behavioral qualities:

Must live the MTN Values of

Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion

Must exhibit the MTN Vital Behaviors of

Complete Candor, Complete Accountability, Active Collaboration & Get it done.

General working conditions

Anywhere/Anytime work/ Ability to manage self/Personal accountability.

Location: Accra

How To Apply For The Job

Qualified Applicants should indicate Ref number MTN-HOME-ADTRACK12-26 as the email subject and ensure that CVs are saved in their names.

Qualified Applicants should send their Curriculum Vitae by 16th November 2026 to:

[emailprotected]

Values are the core of MTN’s Culture, our five values called Live Y’ello is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).

Closing Date: 16 November, 2026

Only shortlisted applicants will be contacted.