Cape Town | Permanent Role | On site
Experienced in managing large-scale IT operations and service delivery? This opportunity could be your next move. Join a large enterprise environment where you'll lead operational performance, strengthen stakeholder relationships, and drive service improvements.
Key Responsibilities
Oversee IT operations and service delivery across key client accounts
Monitor SLAs, lead operational reviews, and drive continuous improvement
Manage compliance, information security, major incidents, and IT assets
Lead implementations, service transitions, projects, and new site setups
Coordinate with local and international teams to maintain service standards
Manage operational costs and improve productivity
Requirements
Relevant graduate qualification; a Master's degree is advantageous
12 to 14 years of relevant industry experience
Experience managing operations supporting 5,000 to 10,000 end users
Strong knowledge of networking, systems, voice technologies, business applications, and ITSM
Excellent stakeholder management and communication skills
ITIL/ITSM certifications and project management experience are advantageous
Proficiency in Microsoft Office, Project, and Visio
Location and Work Arrangements: Based in Cape Town, this is a strictly office-based role involving shift work aligned with US time zones.
Desired Skills:
IT Operations
IT Service Delivery
ITSM
ITIL
SLA Management
Incident Management
Enterprise Infrastructure
Desired Work Experience:
More than 10 years
Desired Qualification Level:
Degree