MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance.
We are looking for an experienced Senior HR Officer to provide hands-on HR support and guidance across the business, with a strong focus on Employee Relations, HR operations, and compliance.
Location: Cape Town, South Africa (On-site)
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Key Responsibilities:
- Manage Employee Relations matters including disciplinary processes, grievances, incapacity, performance management and investigations.
- Provide practical HR guidance to employees, managers and operational leaders.
- Support CCMA matters and ensure compliance with South African labour legislation.
- Implement and maintain HR policies, procedures and processes.
- Partner with managers on employee, performance and workforce-related matters.
- Maintain accurate HR records and reporting.
- Support recruitment and Talent Acquisition activities when required.
- Partner with hiring managers and the TA team on recruitment requirements.
- Support high-volume recruitment and onboarding initiatives.
- Identify opportunities to improve HR processes and employee experience.
- Support HR projects, audits and compliance requirements.
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- 5+ years' HR experience, preferably within an HR Generalist or HR Operations role.
- Proven Employee Relations and Industrial Relations experience.
- Strong knowledge of South African labour legislation and CCMA processes.
- Experience managing disciplinary, grievance, incapacity and performance matters.
- Previous experience in a BPO, contact centre or high-volume environment is advantageous.
- Previous recruitment/Talent Acquisition experience is required.
- Experience partnering with managers and operational leaders.
- Strong communication, stakeholder management and problem-solving skills.
- Experience with HRIS, ATS and Microsoft Office.
Advantageous: HR-related qualification, iCIMS/enterprise ATS experience, and experience in a multi-site or international environment.
All MCI Locations
- Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)