Exclusive 5* Safari Lodge in Welgevonden Game Reserve is looking for an experienced Senior Duty Manager to join their team.
Offering private suites overlooking a river valley, the lodge delivers an intimate safari experience centred on discreet, personalised service. This hands-on role will lead daily operations while on duty and take operational responsibility in the Resident Manager's absence.
Duties:
Guest Experience:
Oversee the guest experience from arrival to departure, ensuring attentive and personalised service.
Coordinate special occasions, private dining and guest requests while protecting guest privacy.
Resolve sensitive complaints within delegated authority and follow through on agreed actions.
Team Leadership & Lodge Standards:
Set operational priorities, conduct duty briefings and maintain clear departmental handovers.
Coach employees, reinforce service standards and address performance or conduct concerns professionally.
Inspect suites, private decks, plunge pools, outdoor relaxation areas and bathrooms for service readiness.
Maintain consistently high presentation standards throughout public areas.
Prioritise maintenance concerns according to safety and guest impact, verifying that corrective work is completed.
Food & Beverage:
Lead restaurant and private dining service, coordinating meal timings around game drives.
Confirm dietary requirements with the kitchen and monitor service quality.
Oversee food and beverage stock usage and minimise wastage.
Administration & Operational Management:
Oversee stock ordering and stocktakes, investigate variances and enforce purchasing controls.
Monitor departmental expenditure against budgets and support payroll administration.