Technology

Senior Data Scientist

Network Recruitment·Johannesburg, Gauteng, south-africa·FULL_TIME
TechnologyseniorFULL_TIME
-Closes Nov 18, 2026

Key Responsibilities Design, build, deploy, and optimise chatbot and conversational AI solutions from concept to production. Identify and resolve technical, operational, and customer experience challenges throughout the chatbot lifecycle. Develop machine learning, NLP, and AI-driven models to improve chatbot accuracy and performance. Monitor chatbot effectiveness and continuously enhance customer engagement and resolution rates. Collaborate with business, operations, and technology stakeholders to align AI solutions with strategic objectives. Analyse customer interaction data to identify trends and opportunities for improvement. Drive AI adoption and ensure solutions deliver measurable business outcomes and ROI. Stay abreast of emerging AI and conversational technology trends and best practices. Job Experience and Skills Required Qualifications: Honours or Master's Degree in Data Science, Computer Science, Mathematics, Statistics, Engineering, Actuarial Science, or a related quantitative field. Relevant certifications in Artificial Intelligence, Machine Learning, NLP, or Data Science advantageous. Experience: Proven experience as a Data Scientist, Senior Data Scientist, Machine Learning Engineer, AI Specialist, or similar role. Demonstrated experience building and implementing a chatbot from start to finish. Experience troubleshooting post-implementation issues and driving successful chatbot adoption. Strong understanding of Natural Language Processing (NLP), Machine Learning, and Conversational AI. Experience within a BPO, contact centre, customer service, collections, or outsourcing environment advantageous. Experience working with large datasets and customer interaction data. Proven ability to engage with senior stakeholders and translate business requirements into technical solutions. Skills: Python, SQL, and machine learning frameworks. NLP and conversational AI platforms. Data modelling, analytics, and predictive modelling. Cloud platform experience advantageous. Strong problem-solving and critical-thinking abilities. Exceptional communication and stakeholder management skills. Commercial mindset with the ability to deliver measurable business value through AI solutions. Apply now! For more exciting Finance vacancies, please visit: />I also specialise in recruiting in the following: Actuarial Analyst Quantitative Analyst Risk Management If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions. For more information, contact: Heidi Joubert Specialist Recruitment Consultant Connect with me on LinkedIn!

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At a glance

Company

Network Recruitment

Location

Johannesburg, Gauteng, south-africa

Employment

FULL_TIME

Experience

senior

Valid until

November 18, 2026

Created

October 19, 2026

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