Trouble-shoot / perform high level query resolution to:
Negotiate with companies with regard to outstanding documentation in respect of payments received.
Edit bank statement entries that do not have reference numbers
Correct errors or problems resulting from return and payment submissions from firms (via EDI AND MANUAL)
Correct problems / errors with returns that do not match payment submissions from firms.
Collaborate / liaise with Business Development Consultants / Fund staff / Firms to resolve contribution return / payment queries and assist companies / new staff members with queries regarding electronic based submissions
Reconciliation of nine Funds per firm.
Handling of all query related administration.
Supply Supervisor with weekly feedback of firms attended to.
Inherent Requirements
MINIMUM REQUIREMENTS:
Grade 12 with an aptitude for figures.
BASIC WORK EXPERIENCE REQUIRED:
1 year contributions (company processing) experience
Good attendance and reliability.
KNOWLEDGE AND SKILLS:
PC and Keyboard Literacy
Good reconciliation, negotiation, administration and query resolution skills
Strong verbal and written communication skills
Good attention to detail, planning, organising and follow up skills
Good interpersonal skills - willing to assist and go the extra mile
Excellent telephone and customer service skills
Adaptable, strong sense of teamwork across the organisation