- A dynamic Financial Services Provider seeks the expertise of a Senior Business Analyst to help strengthen and evolve its Home Loans platform and operating capabilities through structured analysis, pragmatic solution design and effective delivery execution.
- You will be responsible for understanding business problems, designing practical and scalable solutions, and ensuring initiatives are successfully delivered into production.
- This role extends beyond traditional requirements gathering. You will be expected to take ownership of initiatives from early problem definition through implementation.
- The successful incumbent must have 7 - 10+ years Business Analysis experience with a solid understanding of APIs and integrations, Relational data models, SQL concepts, System architecture principles, Workflow orchestration, Event-driven processes, CI/CD concepts, Testing approaches & Traceability practices.
Business Analysis & Requirements Engineering -
- Understand and analyse business problems, opportunities and operational challenges.
- Facilitate workshops and discovery sessions with stakeholders.
- Elicit, structure and document requirements, business rules and decision logic.
- Produce requirements that are complete, traceable and implementation ready.
- Challenge assumptions and identify opportunities to simplify or optimise processes.
- Ensure requirements focus on business outcomes rather than system replication.
Process & Customer Journey Design -
Design and optimise end-to-end Home Loans journeys, including:
- Lead acquisition
- Pre-qualification
- Application capture
- Bank submission
- Fulfilment
- Post-approval servicing
Partner interactions - Define:
- Process stages
- Statuses
- SLAs
- Handoffs
- Exception handling
- Operational controls
- Ensure processes are scalable, measurable and practical to operate.
Solution Analysis & Technical Design -
- Work with Architects and Engineering teams to translate requirements into implementable solutions.
- API specifications
- Data mapping exercises
- Integration requirements
- Functional decomposition
- System interaction diagrams
- Event and workflow definitions
Understand and guide decisions relating to:
- System boundaries
- System-of-record ownership
- Integration patterns
- Automation opportunities
- Data lineage
- Participate actively in solution reviews and challenge designs where necessary.
- Take ownership of initiatives through delivery.
- Responsibilities include:
- Supporting backlog creation and refinement
- Breaking work into deliverable increments
- Clarifying requirements during implementation
- Supporting testing activities
- Validating delivered functionality
- Coordinating user acceptance activities
- Managing scope decisions
- Assisting with production readiness
- Remain accountable for ensuring the delivered solution meets the intended business outcome.
Act as the primary interface between:
- Home Loans Operations
- Sales teams
- Product Owners
- Technology teams
- Support teams
- External partners where required
- Facilitate decision-making.
- Manage competing priorities.
- Escalate risks proactively.
- Build trusted relationships across business and technology teams.
Identify opportunities to improve:
- Existing operating models
- Manual processes
- Customer experiences
- Reporting capabilities
- System usability
- Ways of working
- Contribute to analysis standards, templates and best practices within SBE.
- 7 - 10+ years Business Analysis experience.
- Proven experience delivering initiatives from concept through implementation.
- Working within lending, banking, financial services or operational environments preferred.
- Experience working within Agile and hybrid delivery environments.
- Experience supporting Engineering teams during implementation.
- Working on integration-heavy initiatives.
- APIs and integrations
- Relational data models
- SQL concepts
- System architecture principles
- Workflow orchestration
- Event-driven processes
- CI/CD concepts
- Testing approaches
- Traceability practices
- Ability to communicate effectively with Architects, Developers and Quality Engineers.
- Experience reverse engineering legacy systems.
- Structured thinker.
- Curious and analytical.
- Comfortable challenging stakeholders constructively.
- Strong ownership mindset.
- Delivery-focused.
- Pragmatic decision-maker.
- Comfortable operating in ambiguity.
- Excellent written communication skills.
- Able to influence without formal authority.
- Balances attention to detail with delivery momentum.