Description

We are looking for an individual with excellent administration skills to join our Springs Insurance Office as a Senior Branch Clerk. You will be responsible for delivery of excellent customer service to our policy holders and to ensure that clients' requests are processed efficiently, efficiently and accurately within the allotted time.
You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

General reception duties to welcome clients
Receive and assist walk-in clients with enquiries in line with the client services policy and procedure and/or refer to the relevant department
Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries
Communicate processes and or delays and system problems to waiting clients
Handling of claims, policy services and premium administrative duties relating to client's policies
Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums
Prepare cash for daily banking at the finance department
Referral of new business to the relevant consultant
Handle all fraud allegations and complaints
Monthly and weekly statistics report writing
General office duties

REQUIREMENTS FOR THE POSITION:

EXPERIENCE REQUIRED FOR THE POSITION:

Knowledge of and experience in Life Assurance industry, preferably in a Client Service/Policy maintenance environment of at least two to three (2 - 3) years
2 - 3 years' administrative experience
Experience in AVBOB production system will be an advantage
1-2 years relevant office administration experience will be a definite advantage
Computer skills (Ms Word, Excel)

Senior Branch Clerk - Springs (jhb East Rand)

Key skills