Senior Account Manager

• A specialist IT managed services business based in Johannesburg operates across infrastructure, connectivity, procurement, and cloud solutions, supporting a portfolio of strategic clients with end-to-end technology services. The team is focused, delivery-driven, and operates within a culture that trusts people to get the work done without micromanagement. This is a company where results matter and where the right person will have the space to genuinely own their role.
• This is a Senior Account Manager opportunity for someone who knows the ICT space inside out and thrives on building relationships that actually go somewhere. The successful candidate will take full ownership of a portfolio of key and strategic accounts, acting as a trusted technology advisor and ensuring clients are not just satisfied but genuinely better positioned because of the partnership. This role sits at the intersection of technical understanding and commercial instinct, and it calls for someone who can hold a meaningful conversation with a CTO in the morning and follow up on a proposal by the end of the day.

What's in it for you

• Company-paid medical insurance for the main member
• Performance-based quarterly bonuses tied to KPIs
• Death and disability cover paid by the company
• Flexible leave arrangement with room to negotiate additional days beyond the standard 15
• Access to training opportunities including ITIL and other industry-relevant programmes
• Autonomous working environment where delivery is trusted and recognised
• Opportunity to be part of a growing technology business with room to make a real impact

Minimum Requirements

• 8 or more years of experience in account management, client management, or the broader ICT industry
• Strong background in managed services, systems integration, or a similar technology environment
• Demonstrated ability to manage large, complex, or strategically important client accounts
• Proven track record of building long-term client relationships and growing revenue within existing accounts
• Comfortable engaging with senior executives as well as technical teams
• Solid commercial awareness with experience in solution selling
• Experience managing quotations, proposals, renewals, and commercial negotiations
• Good working knowledge of Microsoft 365, cloud, networking, cybersecurity, backup and recovery, SaaS, VOIP, and IT infrastructure
• Experience using CRM, PSA, or ITSM platforms to manage pipelines and client activity
• Excellent communication and presentation skills with strong attention to detail
• Valid driver's licence and reliable transport for client site visits
• Relevant technology, vendor, ITIL, cloud, networking, or cybersecurity certifications are advantageous

Key Responsibilities

• Build and maintain strong relationships with client stakeholders and decision-makers across the assigned portfolio
• Act as a trusted technology advisor, understanding each client's business goals, current environment, and future needs
• Identify and develop opportunities to improve, expand, or modernise client ICT environments
• Develop new business opportunities within existing accounts and maintain a healthy opportunity pipeline
• Manage quotations, proposals, renewals, and commercial discussions end to end
• Collaborate with technical teams to develop appropriate, well-scoped solutions for client requirements
• Coordinate with operations, procurement, and project delivery teams to ensure client requirements are met successfully
• Conduct regular service reviews and strategic account meetings, covering SLA performance, project updates, and outstanding actions
• Manage client expectations and assist with escalations where required
• Maintain accurate and up-to-date records of client information, pipeline activity, and opportunities in relevant systems
• Keep clients informed of relevant developments in technology, security, and service delivery