Main Function

The Security Operative is responsible for protecting the hotel's guests, employees, premises, property, and assets by maintaining a safe, secure, and orderly environment. The role involves monitoring access to the premises, conducting patrols, observing and reporting suspicious activities, responding to incidents, and enforcing approved security procedures while maintaining professional and courteous conduct.
The ideal candidate must be alert, disciplined, physically fit for assigned duties, observant, trustworthy, and able to respond calmly and appropriately to emergencies and security concerns.

Role Responsibilities

Access Control and Visitor Management:

Monitor and control entry and exit points in accordance with the hotel's security procedures.
Verify the identity, purpose of visit, and authorisation of visitors, contractors, vendors, and other persons seeking access to restricted areas.
Maintain accurate visitor, vehicle, staff, and contractor entry and exit records where required.
Direct guests and visitors courteously while ensuring that security procedures are not compromised.
Prevent unauthorised access to guest floors, offices, stores, plant rooms, and other restricted areas.
Monitor the movement of items and property in and out of the premises in line with approved gate-pass procedures.

Patrol and Surveillance:

Conduct regular and scheduled patrols of the hotel's premises, including entrances, exits, corridors, car parks, perimeter areas, and other assigned locations.
Remain observant and vigilant throughout each shift, including during quiet periods and at night.
Check for unusual activity, security breaches, unsafe conditions, suspicious packages, damage, and signs of forced entry.
Ensure assigned posts are properly manned and that patrol duties are carried out as scheduled.
Report faulty lights, damaged locks, open access points, broken fences, and other security vulnerabilities promptly.
Do not abandon an assigned post without proper authorisation and handover.

CCTV and Security Equipment:

Monitor CCTV cameras and other surveillance equipment where assigned and where the equipment is available.
Observe and report suspicious movements, unusual behaviour, and incidents captured by surveillance systems.
Report faulty cameras, monitors, communication devices, alarms, and other security equipment immediately.
Ensure security equipment is handled properly and protected from unauthorised use or interference.
Preserve relevant CCTV footage and follow management procedures for reviewing or releasing recordings.

Incident Response and Emergency Management:

Respond promptly to security incidents, disturbances, theft, accidents, fire alerts, and other emergencies.
Raise the alarm and notify the Security Supervisor or relevant manager immediately when an incident occurs.
Assist with evacuation and guide guests and staff to designated assembly points during emergencies.
Provide immediate assistance within the limits of training and competence while avoiding unnecessary risks.
Preserve incident scenes where necessary and avoid disturbing evidence.
Prepare accurate incident reports, recording the date, time, location, persons involved, observations, and actions taken.

Guest, Staff and Property Protection:

Protect guests, employees, visitors, hotel property, equipment, and other assets from theft, damage, harassment, and unauthorised use.
Observe activities in public areas and intervene appropriately when conduct threatens safety, security, or order.
Handle guest and staff concerns respectfully and refer sensitive matters to the appropriate supervisor.
Support the safe movement of guests and visitors within the premises when required.
Maintain confidentiality regarding guest information, hotel operations, and security matters.

Key, Asset and Property Control:

Safeguard keys, access cards, security registers, and other assigned security items.
Ensure keys and access devices are issued, returned, and recorded only in accordance with authorised procedures.
Verify approved gate passes and supporting authorisation before hotel property or equipment leaves the premises.
Report missing property, suspected theft, damage, or unexplained movement of hotel assets immediately.
Never release hotel property based solely on verbal instructions where formal approval is required.

Communication and Reporting:

Maintain effective communication with fellow security operatives, supervisors, management, and relevant departments.
Give clear and accurate shift handover reports, including incidents, pending issues, observations, and equipment faults.
Report suspicious activity, safety hazards, security breaches, and policy violations without delay.
Maintain accurate duty logs, patrol records, visitor registers, and incident reports as required.
Escalate serious incidents promptly through the hotel's approved reporting channels.

Safety, Conduct and Compliance:

Enforce hotel security rules and procedures fairly, firmly, and professionally.
Remain alert and attentive while on duty; avoid sleeping, unnecessary phone use, distractions, or leaving assigned posts unattended.
Do not consume alcohol or prohibited substances while on duty or report for duty under their influence.
Do not use excessive force, threaten, intimidate, or treat guests, staff, or visitors disrespectfully.
Use only approved and lawful methods when handling confrontations and follow supervisor instructions.
Maintain proper uniform, grooming, punctuality, discipline, and professional conduct.

Teamwork and Other Duties:

Work collaboratively with other security personnel and hotel departments to maintain a safe environment.
Attend security briefings, drills, meetings, and training sessions as required.
Support crowd control and security arrangements during hotel events and high-occupancy periods.
Perform other reasonable security-related duties assigned by the Security Supervisor or Management.

Qualifications & Requirements

Minimum of SSCE / WAEC or equivalent; additional education or relevant training is an advantage.
Previous experience in security, facility protection, hospitality, military, or law-enforcement-related work is an advantage.
Knowledge of basic security procedures, access control, patrol duties, and incident reporting.
Basic understanding of emergency response, fire safety, and first aid is an advantage.
Ability to read, write, communicate clearly, and maintain accurate records.
Physically fit and able to perform assigned patrol and standing duties.
Ability to work shifts, nights, weekends, and public holidays as required.

Competencies/Skills:

Behavioural Qualities / Other Competences:

Security Operative

Key skills