Engineering

Security Managed Services Engineer (l2)

NTT Ltd. ·Gauteng, south-africa·Full Time·Contract
EngineeringFull TimeContract
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Your day at NTT DATA

  • The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational.
  • Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients.
  • The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.
  • The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

Key Responsibilities

Technical Support & Operations

  • Serve as an L2 technical escalation point for security-related incidents and operational issues.
  • Monitor, manage, and support enterprise security infrastructure to ensure optimal performance and availability.
  • Perform advanced troubleshooting and problem resolution across network security technologies.
  • Investigate and remediate security and network-related incidents within agreed service levels.
  • Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.

Security Platform Administration

  • Administer, maintain, and support security technologies including: Fortinet FortiGate and associated security solutions Palo Alto Networks security platforms Check Point security technologies
  • Perform firewall administration, including policy reviews, rule management, optimization, and troubleshooting.
  • Manage security configurations and ensure adherence to security standards and best practices.
  • Support system upgrades, patching, and maintenance activities.

Change & Service Management

  • Implement approved changes within customer environments in accordance with established change management processes.
  • Participate in incident, problem, and change management activities.
  • Ensure all activities are properly documented and performed in line with operational procedures.
  • Support service improvement initiatives and contribute to operational excellence.

Governance & Compliance

  • Operate within formal IT Service Management (ITSM) frameworks and security governance processes.
  • Maintain compliance with incident, problem, change, and security management standards.
  • Ensure technical documentation is current, accurate, and aligned with operational requirements.

Required Skills and Experience

Technical Expertise

  • Strong hands-on experience with: Fortinet FortiGate and Fortinet Security Solutions Palo Alto Networks Firewalls and Security Platforms Check Point Security Solutions
  • Extensive knowledge of: Enterprise firewall administration and management Security policy creation, implementation, and optimization Network security concepts and best practices VPN technologies, NAT, routing, and network protocols Threat detection, analysis, and remediation
  • Experience supporting enterprise production environments within a Managed Services environment.

Operational Experience

  • Experience working within: Incident Management Change Management Problem Management Security Governance processes
  • Demonstrated ability to independently troubleshoot and resolve complex technical incidents.
  • Strong analytical and root cause investigation capabilities.
  • Experience working within SLA-driven operational environments.

Qualifications

Minimum Qualifications

  • Bachelor's Degree or Diploma in Information Technology, Computer Science, Engineering, or a related field.
  • Relevant industry certifications such as: Fortinet NSE / FCP Certifications Palo Alto Networks Certified Network Security Engineer (PCNSE) Check Point Certified Security Administrator (CCSA) or equivalent

Preferred Qualifications

  • ITIL Foundation Certification.
  • Additional cybersecurity certifications.
  • Experience within a Managed Security Services Provider (MSSP) or Managed Services environment.

Key Competencies

  • Strong problem-solving and analytical skills.
  • Ability to work independently and make sound technical decisions.
  • Excellent communication and stakeholder engagement skills.
  • Detail-oriented with strong documentation skills.
  • Ability to perform effectively under pressure in a fast-paced operational environment.
  • Strong customer service and service delivery focus.
  • Commitment to continuous learning and professional development.

Key skills

BachelorsProfessional CertificateNational Diploma
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At a glance

Company

NTT Ltd.

Location

Gauteng, south-africa

Employment

Full Time

Experience

Valid until

Not specified

Created

October 5, 2026

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