Satic: Risk Resilience & Quality Assurance Analyst

• The Resilience & Quality Assurance Analyst supports PwC UK's Integrated Risk and Resilience function by helping strengthen the firm's operational resilience and quality assurance capabilities. The role provides analytical, coordination and project support across activities relating to operational resilience, business continuity, incident response, internal controls, quality assurance and management system compliance.
• The successful candidate will support initiatives that help PwC identify, assess and improve business processes, manage disruption risks and maintain assurance against recognised standards and frameworks The role will support work relating to operational resilience, business continuity, incident response, quality assurance, internal controls, management systems and assessments against relevant ISO standards.

Summary:

• Based in South Africa, the Resilience & Quality Assurance Analyst is responsible for supporting operational resilience and quality assurance programmes across PwC UK.
• The role assists with business impact analysis, risk assessments, assurance reviews, resilience testing, incident response activities, management system administration and continuous improvement initiatives.
• The successful candidate will maintain project documentation, monitor actions and risks, engage with stakeholders across the business and contribute to strengthening the firm's resilience capabilities and quality management practices.

Qualifications / Certifications required:

• Relevant degree in Risk Management, Business Management, Internal Audit, Governance, Compliance, Information Systems, Business Continuity or a related field.
• Professional certifications in Business Continuity, Operational Resilience, Risk Management, Internal Audit or ISO Management Systems would be advantageous.
• *Membership of the BCI would be highly advantageous**

Experience required 4 years minimum (ideally from the Professional Services industry):

• Experience supporting risk, resilience, business continuity, quality assurance, audit or compliance activities.
• Experience maintaining documentation, action logs, procedures, process maps and project records.
• Experience working independently and delivering high-quality outputs against agreed deadlines.
• Experience engaging with stakeholders across multiple teams and functions.
• Experience handling confidential information with professionalism and discretion.
• Exposure to a professional services environment would be advantageous.

Responsibilities of role:

Operational Resilience Support

• Support Critical Business Service analysis activities.
• Assist with Business Impact Assessments and risk assessments.
• Support operational resilience exercises, testing activities and lessons-learned initiatives.
• Assist with incident response activities and business continuity processes.
• Support requests for information relating to resilience and quality assurance activities.

Quality Assurance & Governance

• Support internal assurance and assessment activities.
• Support assessments against recognised standards and frameworks.
• Help maintain evidence repositories, records and audit trails.
• Contribute to continuous improvement initiatives across the team.

Stakeholder Management

• Participate in workshops, meetings and assessments with business stakeholders.
• Build effective relationships across UK and South African stakeholders.
• Provide progress updates on allocated activities and projects.
• Escalate risks, issues and blockers appropriately.

Documentation & Reporting

• Maintain project documentation and action logs.
• Track progress, risks, issues and dependencies.
• Produce high-quality written outputs and status reporting.
• Ensure records remain accurate, current and audit-ready.

Continuous Improvement

• Support development of training and awareness materials.
• Contribute ideas to improve processes, controls and team effectiveness.
• Take ownership of ongoing professional development and learning

Desirable skill sets include:

• Strong analytical and problem-solving capability.
• Excellent attention to detail.
• Strong planning, prioritisation and organisational skills.
• Process mapping and procedure documentation skills.
• Microsoft Office proficiency.
• Building Power BI dashboards and reports
• Interest in technology, automation and AI-enabled solutions.
• Strong written and verbal communication skills.
• Ability to work effectively in a virtual and distributed team environment.
• Sound judgement and decision-making capability.
• Ability to manage sensitive and confidential information appropriately

Role related attributes:

• Detail-oriented and quality focused.
• Proactive and self-motivated.
• Strong sense of ownership and accountability.
• Resilient and adaptable in changing environments.
• Collaborative and stakeholder focused.
• Continuous improvement mindset.
• Strong professional integrity.
• Able to balance multiple priorities effectively.