The Salvage Case Agent plays a critical role in the claims value chain, ensuring the efficient handover of wreck claims and the successful upliftment and disposal of salvage assets.
The Salvage Case Agent is responsible for managing the first point of engagement once a claim is handed over to Salvage Management during the Pre Admin process, as well as when a vehicle is deemed uneconomical to repair. The role ensures the timely, accurate and compliant management of salvage, directly influencing revenue recovery, cost containment, claims cycle efficiency, and overall customer experience.
This is a high-pressure, fast paced environment requiring precision, urgency, and strong stakeholder engagement. Errors or delays have a direct financial and operational impact on Santam.
The Salvage Case Agent's responsibilities include:
Receiving and validating claims pertaining to Pre Admin role (before handing over to Wreck Assessor)
Receiving and validating salvage cases (salvage collection)
Coordinating vehicle movement and logistics
Negotiating release fees
Securing NATIS documentation
Managing engagements with brokers, Insured, assessors, suppliers, storage agents, and auction houses
Ensuring timeous sale of salvage and accurate financial allocation to Santam
Engaging with multiple stakeholders
Being available for calls and maintaining relationships to ensure speedy Upliftments.
This is a high-pressure, fast-paced environment that requires precision and urgency to maximise salvage recovery values.
Delays or errors in this role have a direct financial impact on Santam and negatively affect our auction turnaround time, claimant experience, and cost containment.
The incumbent will report to the Salvage Team Manager within SM
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
Sales:
Conduct follow-ups on auctioned vehicles by Auction service providers
Ensures that vehicles are sold as per the target.
Drive vehicle sales against turnaround times
Financial Administration:
Track the vehicle payments against sales
Query Handling:
Liaising with internal and external (Auctioneers, Brokers, License authority, Banks) stakeholders
Handle queries from stakeholders
Adherence of SOP and SLA
Ensures client satisfaction and targets are met
Escalate complaints to the relevant Team Managers or Departments.
QUALIFICATIONS AND EXPERIENCE
Matric
A minimum of 4 to 5 years' experience in claims operations process.
A minimum of 2 -3 years' experience of Salvage
Strong industry knowledge.
Strong negotiations skills recommended.
Strong problem-solving skills
KNOWLEDGE AND SKILLS
Strong organizational and administrative skills.
Exceptional attention to detail.
Understanding of the claims value chain.
Effective communication and facilitation skills.
Advanced computer skills (including MS Office).
Ability to manage high workloads with speed and accuracy
PERSONAL ATTRIBUTES
Decisive and able to initiate action.
Client service orientation.
Strong relationship building ability.
Team player who contributes to team success.
Excellent verbal and written communication.
Flexible, adaptable, and solutions focused.
Innovative thinkers welcomed.
Perform well under pressure.
Analytical and methodical.
Confident in presenting and communicating information