Sales Support Officer At Jmg
full-time
Job Summary
The Sales Support Officer will be responsible for providing administrative and operational support to the sales team to ensure efficient execution of sales activities and achievement of business objectives.
You will coordinate customer orders, maintain sales records, prepare reports, and serve as a key link between customers, sales personnel, and internal departments to enhance customer satisfaction and drive revenue growth.
Minimum Requirements
Provide administrative and operational support to the sales team to ensure smooth day-to-day activities.
Process customer orders, quotations, invoices, and other sales-related documentation accurately and promptly.
Maintain and update customer records, sales databases, and CRM systems.
Coordinate with logistics, finance, and warehouse teams to ensure timely order fulfillment and delivery.
Respond to customer inquiries, complaints, and requests, escalating issues where necessary.
Prepare periodic sales reports, forecasts, and performance analyses for management review.
Monitor sales activities and assist in tracking sales targets and key performance indicators.
Support the preparation of tenders, proposals, presentations, and other sales materials.
Follow up with customers regarding orders, payments, and service delivery.
Ensure compliance with company policies, procedures, and customer service standards.
Qualifications
Bachelor's Degree in Business Administration, Marketing, Sales, Economics, or a related field.
0 - 2 years of experience in a sales support, sales administration, customer service, or related role.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
Strong organizational, communication, and interpersonal skills.
Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
Experience working within a manufacturing, trading, FMCG, or similar business environment is an added advantage.
Strong understanding of sales processes, customer relationship management, and order fulfillment procedures.