Official Devices is a leading provider of high-quality phones, laptops, and a wide range of tech gadgets. Situated in the heart of Ikeja's Computer Village, Lagos State, we are dedicated to delivering top-notch products and exceptional customer service.
We are recruiting to fill the position below:
Job Title: Sales Representative (In-House/Virtual)
Location: Ikeja, Lagos Employment Type: Full-time
Role Summary
We are looking for a dynamic and customer-focused sales representative to join our team.
This role combines traditional sales responsibilities with modern customer service.
The ideal candidate will be responsible for managing customer inquiries across our social media platforms.
Key Responsibilities
Respond promptly and professionally to customer inquiries via email, phone, chat, and social media platforms (Instagram, Facebook, Twitter, WhatsApp, etc.)
Convert social media and online inquiries into sales opportunities
Build and maintain strong customer relationships to encourage repeat business and referrals
Update and manage CRM records to track sales leads and customer interactions
Provide accurate product information and assist customers in making informed purchase decisions
Collaborate with the marketing team to align on promotional campaigns and customer engagement strategies
Monitor and report feedback, trends, and issues raised by customers to the appropriate internal teams
Handle order processing, returns, and after-sales support where necessary
Stay up to date with product knowledge and market trends
Qualifications
Minimum of OND.
1–3 years experience in sales, customer service, or a similar role (experience in sales in gadget stores is a plus)
Strong interpersonal and customer service skills
Comfortable using social media platforms for business communication
Proficient with digital tools including MS Office tools
Ability to multitask, stay organized, and meet deadlines in a fast-paced environment
Must be proactive, self-motivated, and sales-driven.
Salary N100,000 monthly, with total monthly earnings determined by performance and targets through commissions.