Attend to walk-in customers and respond to customer enquiries within agreed turnaround times, ensuring a professional and customer-focused experience.
Understand customer requirements and provide accurate product information, technical guidance, pricing, and suitable product recommendations to support informed purchasing decisions.
Drive sales conversion by proactively following up on customer enquiries and quotations, addressing customer concerns, and closing sales opportunities.
Achieve assigned daily, monthly, and annual sales targets in line with the company's sales plans and business objectives.
Identify opportunities to grow sales revenue, increase product uptake, and generate repeat business through effective customer engagement and relationship management.
Prepare accurate sales quotations in line with approved prices, discount structures, and applicable commercial guidelines.
Confirm customer payments and accurately capture approved customer orders in the system for processing and production, ensuring compliance with established procedures.
Maintain updated and authorised pricing and discount schedules for second-quality materials, ensuring that all sales are conducted within approved guidelines.
Coordinate with relevant departments, including Finance, Production, and Dispatch, to facilitate timely order processing, material availability, loading, invoicing, and resolution of customer issues.
Ensure accurate invoicing and proper documentation for all sales transactions, in accordance with company policies and procedures.
Monitor personal sales performance against assigned targets, maintain accurate sales records, and submit periodic sales reports highlighting performance, pending orders, and opportunities for improvement.
Deliver excellent customer service by handling complaints, resolving customer concerns promptly, and escalating issues where necessary to maintain customer satisfaction and loyalty.
Maintain a professional, clean, organised, and presentable sales counter and product display area.
Participate in monthly and annual stock-taking exercises and support accurate stock records and inventory control.
Adhere to company policies, approved pricing procedures, credit control requirements, and internal controls to minimise errors, revenue leakage, and unauthorised discounts.
Perform any other duties as may be assigned by management
Requirements
Qualifications Required
Minimum academic qualification: Diploma in Business Administration, Sales and Marketing, or a related business discipline.
Added advantage: Bachelor's degree in Business Administration, Sales and Marketing, or a related field.
Experience Required
General work experience: At least three (3) years of relevant sales experience.
Specific experience: At least one (1) year in a retail sales or customer-facing sales role.
Industry experience: Experience in manufacturing, building materials, steel, or a related industry will be an added advantage.
Key Competencies and Skills
Strong sales, negotiation, and customer conversion skills.
Excellent communication, interpersonal, and customer service skills.
Analytical skills, with the ability to interpret sales data and monitor performance against targets.
Good planning, organisation, and time management skills.
Conflict resolution and problem-solving skills.
Results-oriented, with a demonstrated ability to achieve sales targets.
Ability to work effectively in a fast-paced environment and respond promptly to customer needs.
Strong teamwork and collaboration skills.
Close attention to detail and accuracy in order processing and documentation.
Proactive, energetic, and enthusiastic approach to work.
Language Requirements
Fluency in English and Kiswahili, both written and spoken.
Computer Literacy
Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
Experience using ERP systems, preferably SAP, for sales order processing, reporting, and customer transactions.
Personality Profile
Positive attitude and customer-focused mindset.
Collaborative and team-oriented.
Proactive, energetic, and enthusiastic.
Self-motivated, with a strong drive for results.
Responsive and able to work efficiently under pressure.
High level of integrity, accountability, and professionalism.