Sales Manager (luxury) At De Santiago Milan Hotel And Suites

Job Summary

• The Sales Manager is responsible for driving revenue growth, client acquisition, and boutique sales performance. The role will lead the sales team, manage high-value transactions, and build strong relationships with HNIs, UHNWIs, corporate, diplomatic, and government clients to consistently achieve and exceed sales targets.

Key Responsibilities

• Own and deliver monthly, quarterly, and annual sales targets.
• Drive revenue and category growth across watches and fine jewellery.
• Lead high-value transactions, client conversions, and luxury gifting sales.
• Build and manage a pipeline of HNI, corporate, diplomatic, and government clients.
• Develop and maintain strong client relationships and revive dormant accounts.
• Drive B2B and B2G business development opportunities.
• Maintain a strong external presence through client visits and business development activities.
• Set and monitor daily, weekly, and monthly KPIs for Sales Executives.
• Conduct regular sales reviews, coaching, and product knowledge sessions.
• Build a high-performance sales culture and ensure achievement of team targets.
• Ensure strong customer service, clientelling, product knowledge, and high-ticket closing standards.
• Ensure team compliance with Company policies, including dress code and professional standards.
• Collaborate with Finance, HR, Inventory, Business Development, Accounting, and Aftersales teams.
• Maintain professional relationships with customers, mall management, regulatory authorities, and other external stakeholders.

Qualifications & Experience

• Bachelor's Degree in any discipline.
• Master's Degree is an added advantage.
• 10 - 15 years of sales experience, with 5 - 7 years at managerial level preferred.
• Proven experience in B2B and B2G sales.
• Strong network within HNI, UHNW, corporate, diplomatic, and government circles.
• Proven track record of achieving and exceeding sales targets.
• Demonstrated ability to close high-value transactions.
• Experience managing, coaching, and developing sales teams.
• Experience in luxury retail, premium consumer products, or a related commercial environment is an advantage.

Key Competencies:

• Sales & Business Development
• Luxury Clientelling
• High-Value Sales & Negotiation
• Relationship Management
• HNI/UHNW Client Management
• B2B & B2G Sales
• Team Leadership & Performance Management
• Target & Revenue Management
• Commercial Acumen
• Customer Experience Management
• Analytical and Reporting Skills
• Proficiency in Microsoft Excel and PowerPoint.