Elevare Human Solutions Limited - Our client, a reputable skincare and haircare brand, is recruiting a highly competent, proactive, and results-driven candidate to fill the position below:
Job Title: Sales Manager (Commercial Performance & Quality Assurance)
Location: Lekki, by Maruwa, Lagos Employment Type: Full-time Industry: Beauty, Skincare & Haircare Resumption: Immediate.
Job Summary
Lead the sales team, drive revenue growth, improve sales conversion, and maintain high standards of customer engagement and service delivery.
The successful candidate will oversee sales performance, coach Sales Representatives, monitor customer communication across digital channels, and strengthen sales processes and accountability.
Key Responsibilities
Manage, supervise, and coordinate the activities of Sales Representatives to achieve individual and team sales targets.
Monitor daily sales performance, productivity, customer engagement, and conversion rates.
Develop and implement strategies to increase sales, recover missed opportunities, and improve customer retention.
Monitor WhatsApp, Instagram, and other sales channels to ensure prompt, professional, and effective customer communication.
Ensure consistent customer follow-up and prevent missed, abandoned, or unattended sales enquiries.
Coach and train Sales Representatives on product knowledge, objection handling, customer engagement, and closing techniques.
Prepare and submit daily, weekly, and monthly sales performance reports.
Monitor sales records, customer allocation, and sales attribution to promote accuracy, transparency, and accountability.
Identify performance gaps, address recurring sales-process issues, and recommend improvements.
Monitor customer complaints and collaborate with relevant departments to ensure a positive customer experience.
Ensure compliance with approved sales procedures, customer-service standards, and company policies.
Hold regular sales meetings, track agreed actions, and provide feedback on team performance to management.
Requirements
Proven experience in sales management, sales supervision, or a similar leadership role.
Demonstrated ability to lead a sales team and achieve measurable sales targets.
Strong communication, negotiation, leadership, and customer relationship management skills.
Experience managing digital sales channels, particularly WhatsApp and Instagram, is an advantage.
Excellent reporting, analytical, problem-solving, and organisational skills.
Strong sense of accountability, initiative, and performance management.
Ability to work with minimal supervision and deliver results in a fast-paced environment.
Must be available for immediate resumption.
Salary N250,000 Net Monthly.