Sales - Front Desk Executive

Key Responsibilities

Guest Reception and Customer Service:

• Welcome guests and attend to enquiries professionally.
• Provide accurate information about apartment facilities, services, rates, and booking options.
• Ensure a smooth and pleasant check-in and check-out experience.
• Attend to guest requests, complaints, and concerns promptly.

Sales and Reservations Management:

• Respond to booking enquiries through phone calls, emails, social media, and other communication channels.
• Promote apartment services and convert enquiries into confirmed reservations.
• Manage reservations, confirm bookings, and maintain accurate guest records.
• Follow up with prospective guests to encourage bookings and secure sales.
• Communicate room availability, rates, and booking policies to customers.

Marketing and Business Development:

• Identify opportunities to attract new customers and increase apartment occupancy.
• Promote the apartment through available marketing and sales channels.
• Encourage repeat bookings and referrals through effective customer relationship management.
• Support promotional activities and sales initiatives to achieve booking targets.

Front Desk Administration and Documentation:

• Maintain accurate records of reservations, guest details, payments, and enquiries.
• Prepare daily sales and booking reports for management.
• Handle correspondence and ensure proper documentation of guest transactions.
• Maintain an organised and professional front desk environment.

Payment and Operational Coordination:

• Receive and process guest payments in line with approved company procedures.
• Issue payment confirmations and maintain accurate transaction records.
• Coordinate with housekeeping and maintenance staff to ensure apartments are ready for guest arrivals.
• Report operational issues and guest concerns to the appropriate management personnel.

Client Relationship Management:

• Build and maintain positive relationships with guests and prospective customers.
• Provide timely responses and appropriate solutions to guest enquiries and complaints.
• Educate guests on apartment policies, facilities, and available services.
• Encourage positive reviews, referrals, and repeat patronage.

Qualifications and Experience

• Minimum of an OND, HND, or Bachelor's Degree in Business Administration, Hospitality Management, Marketing, or a related field.
• Previous experience in front desk operations, sales, customer service, or hospitality.
• Experience in hotel, serviced apartment, or short-stay apartment operations is an advantage.
• Basic knowledge of reservation systems, Microsoft Office, and online communication platforms.
• Good understanding of sales and customer relationship management practices.

Required Skills and Competencies:

• Excellent communication and interpersonal skills.
• Strong sales, negotiation, and customer service abilities.
• Good organisational and administrative skills.
• Ability to handle customer enquiries and complaints professionally.
• Attention to detail and accuracy in record-keeping.
• Basic computer literacy and proficiency in Microsoft Office applications.
• Professional appearance, confidence, honesty, and a positive attitude.
• Ability to work independently and as part of a team.
• Flexibility to work shifts, weekends, and public holidays when required.

Additional Information:

• Only shortlisted candidates will be contacted.
• Further assessments will be required.