Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.
Requirements:
Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years' work related experience
Plan reading experience would be advantageous
Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
Above average numeric skills
Proven ability to provide exceptional Customer Service
Proven ability to work under pressure
Must be computer literate
Proven strong organising, planning and delegation skills
Key Performance Area:
Sales
Issuing and follow up of quotations in order to generate sales
Quote process and control Special Orders
Reading of building plans and ensuring quotations are correct and within the agreed timeframe
Manage the telephone, answer, and return calls, ensure follow ups are done
Conduct competitor analysis to ensure competitiveness of the store
Communicate bulk deposit transfers to Customers
Promote loyalty programs (VIC and Charge Card Customers)
Deliveries
Manage an efficient delivery service and ensuring that the correct rates are charged
Deliveries dispatched within the required time limit
Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer
Customer Service
Effective Customer Service Desk Management
Record, follow up and resolve Customer Complaints
To ensure an efficient Customer Service at all times (all Customers are attended to)
Telephone etiquette (to ensure that all calls are answered within the required time)
Store Standards
Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.
Price changes to be implemented in line with advertised prices.
Implementation of planograms
People Management
Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)
Safety (OHSA) Requirements
Ensure that safety standards are adhered to
Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.
Security Awareness
Be aware of any suspicious people and / or activities in and outside the Store.