Provide friendly and knowledgeable customer service by identifying customer needs, recommending suitable spare parts and handling queries or complaints.
Build and maintain strong relationships with existing and potential customers and suppliers.
Promote spare parts through counter sales, telephonic sales, seasonal campaigns, farmers’ days and other marketing activities.
Process customer orders accurately, provide after-sales support and follow up on outstanding customer requests.
Maintain an organised sales and storage area, assist with merchandising, stock control and quarterly stock-taking.
Requirements
National Senior Certificate.
At least 1 year of relevant spare parts sales experience.
Basic technical knowledge of equipment and machinery, with the ability to identify and recommend suitable parts.
Computer literacy, with the ability to use product catalogues and digital parts databases.