KEY DUTIES / RESPONSIBILITIES

Prepare accurate daily, weekly, monthly and quarterly sales updates: daily by 10:00 a.m.; weekly on Mondays by close of business; monthly by the 3rd of the following month; quarterly by the 5th day of the first month of the following quarter.
Ensure 100% accurate data input for customer/sales-order information: customer/project name, location, engineer, architect, developer, installer, phone, email, quotation/invoice numbers, etc.
Maintain an up-to-date customer database.
Consolidate daily/weekly/monthly quotations, invoices, tenders, BQs and sales by product category: Concrete & Paving Blocks, Concrete Roof Tiles, Concrete Pipes, Eurocon products, Tile Adhesives and Waterproofing.
Manage/retain portfolio customers; prepare monthly briefs on client movements, acquisitions and inactive clients.
Conduct monthly/quarterly customer exit surveys (template to be shared).
Prepare accurate monthly customer-feedback reports (template to be shared).
Maintain an updated customer-complaints register (template to be shared).
Update daily sales-dashboard metrics: salesperson/region performance, quotations/conversions, truck turnaround, visit calls vs targets, tenders raised/submitted and BQs.
Generate actionable minutes accurately and promptly and circulate for action.
Maintain sales files with correct labelling, zero misfiling and fast retrieval.

KEY OUTPUTS / DELIVERABLES

Annual territory business-plan development.
Achievement of agreed team sales targets/outcomes.
Customer retention, improved relationships and quality service to existing clientele.
Compliance with departmental processes/team-management routines.
Timely, accurate sales reports for decision-making.
A highly motivated field sales team.

QUALIFICATIONS & EXPERIENCE

KEY SKILLS & COMPETENCES

Sales Clerk At Kenya Builders & Concrete Co. Ltd

Key skills