Key Responsibilities: Manage customer service levels, ensuring on-time and in-full (OTIF) deliveries. Oversee truck utilisation and optimise delivery routes. Collaborate with the sales team to maximise truck capacity and delivery efficiency. Manage the sales order fulfilment team, including telesales, order confirmations and order execution. Monitor operational performance and proactively resolve service delivery challenges. Minimum Requirements: Tertiary qualification 3-5 years' experience in a similar role. Previous experience within an FMCG environment is essential. Advanced Excel proficiency.