Responsible for executing sales and marketing activities in line with Vatebra's business development guidelines to continually achieve growth in client base and revenues.
Mandatory Experience selling software products and Must reside in Lagos
Strategic Responsibilities
Develop a portfolio growth strategy focused both on financial growth for the company and satisfaction for the customers
Develop and maintain long term customer relationships and cultivate new client relationships
Shape and win new business through focus on customer value and the competitive environment
Develop and implement customer management / communication plans
Establish an understanding of customer decision drivers, strategies, objectives and buying habits
Maintain intelligence on market conditions, costing, and trends through industry relationships, research, and active engagement in industry activities
Create strategies to attracting potential customers and maintain productive relationships with them
Contributes to and prepare periodic marketing plans and reports to Chief Marketing Officer in line with departmental sales target to achieve set goals
Operational Responsibilities
Lead the client proposal process including, proposal development, commercial and contractual terms, proposal presentations and contract negotiations
Execute marketing strategies to meet and exceed the set revenue targets
Initiate and execute marketing activities to prospective clients, following up on leads and converting to sales
Deliver presentation and demos to prospective clients in line with growth objectives in order to create product awareness and convert to sales
Manage effectively client relationship by attending clients' meetings, serving as an interface between clients and the technical team and ensuring that approved Service Level Agreements are adequately met.
Assist in the execution of marketing campaigns, events, digital marketing, and PR.
Provide first line support to clients based on the terms of contracts to achieve prompt resolution of customer complaints.
Keep accurate and up-to-date records of customers in line with company requirements to ensure accurate database of clients in the portfolio.
Ensure that Service Level Agreements are prepared in collaboration with the development team in line with business requirements; and implemented to meet customers' expectations.
Key Performance Indicators
Meeting the revenue budget
Client relationship management and customer satisfaction
Customer retention, New client conversion
Growing revenue
Cost of Customer acquisition, Sales team response time
Educational Qualifications
Minimum of Bachelor's degree in Computer Science, Computer Engineering or Marketing or/and Master's degree in Marketing. Master's degree in Business Administration or any other related discipline
Professional Qualifications
Relevant professional qualifications are required
Experience
Minimum of 7 years' experience in a similar role and industry