Key Responsibilities Provide accurate information about products and services. Resolve customer complaints and escalate complex issues when necessary. Maintain accurate customer records and update information on the system. Follow up with customers to ensure their needs have been met. Build and maintain positive relationships with customers. Meet customer service targets and performance standards. Work collaboratively with other team members to deliver excellent service. Requirements and Qualifications Grade 12 (Matric) or equivalent qualification. Previous customer service experience will be an advantage. Excellent verbal and written communication skills. Strong problem-solving and interpersonal skills. Good computer skills and the ability to learn new systems. Ability to work under pressure in a fast-paced environment. Professional attitude with a strong customer-service mindset. Skills and Competencies Customer-focused approach. Good listening and communication skills. Attention to detail. Time management and organisational skills. Ability to handle difficult customers professionally. Teamwork and adaptability. What We Offer Competitive salary. Training and development opportunities. Supportive working environment. Opportunities for career growth. How to Apply Interested candidates are encouraged to submit their CV and application for consideration. Apply today and become part of our team!