Key Responsibilities Customer Service Handle customer enquiries via phone and email. Respond to complaints and service requests. Investigate and resolve customer concerns. Assist with product enquiries, returns and exchanges. Keep customers informed of order and delivery progress. Order Processing Process customer orders accurately. Monitor outstanding orders. Liaise with Warehouse and Logistics teams. Follow up delayed deliveries and stock shortages. Coordinate with Sales, Finance and Operations. Administration Maintain accurate customer and order records. Record and track queries and resolutions. Assist with customer-service reporting. Handle customer information in line with POPIA requirements. Provide general sales and administrative support. Minimum Requirements Matric / Grade 12 - essential. 2-3 years' experience in customer service, support, order processing or administration. Retail, wholesale or distribution experience advantageous. Good Microsoft Office skills. ERP, CRM or order-processing system exposure advantageous. Strong verbal and written communication. Good administrative and follow-up skills. Strong attention to detail. Able to multitask and work under pressure. Strong problem-solving ability. Please Note: If shortlisted, candidates will be contacted within approximately two weeks of CV submission.