Safaricom HoD Digital Business Support Systems Jobs in Kenya;Reporting to the Chapter Lead – Digital IT, responsible for strategic planning, modernization leadership and operations excellence for Business Support Systems (BSS). Drives endtoend delivery of agile, AIenabled BSS enabling customer acquisition, revenue management and digital service evolution across Revenue Management, VAS, Enterprise Integration, Contact Centre, Order Management and Financial Reporting.ResponsibilitiesBSS Modernization & Platform Strategy
Safaricom HoD Digital Business Support Systems Jobs in Kenya;
Responsibilities
BSS Modernization & Platform Strategy
Lead transformation from monolithic platforms to simplified, cloudnative BSS.
Define and execute 3year technical roadmap ensuring TMF Open API compliance.
Own architecture standards for BSS, VAS and integration platforms.
Drive vendor selection, partnership strategy and data governance.Intelligent CARE & Digital Customer Experience
Intelligent CARE & Digital Customer Experience
Transform fragmented tools into AIdriven selfservice CARE platforms.
Enable converged Customer 360/MDM platforms and insightsled GTM tooling.Agile Delivery & TimetoMarket Acceleration
Agile Delivery & TimetoMarket Acceleration
Shift to composable modern platforms supporting weekly releases.
Drive reusable artefacts and templates across Tribes.
Reduce timetomarket by >30%.Centralized SRE & Operational Excellence
Centralized SRE & Operational Excellence
Establish centralized Platform & SRE squads for 24/7 maintenance.
Ensure >99.99% system availability and MTTR <30 minutes.
Drive AIOps, business continuity and operational excellence.Financial, Governance & People Leadership
Financial, Governance & People Leadership
Manage CAPEX (KES 5B) and OPEX (KES 2B) budgets.
Drive agile adoption, squad design and chapter development.
Ensure compliance with Safaricom policies and ISO standards. (adsbygoogle=window.adsbygoogle||[]).push({});Core CompetenciesCustomer Obsession
Core Competencies
Customer Obsession
Deepen team connection to customers.
Simplify processes through digitalisation.Purpose
Purpose
Create inspiring vision and drive strategy.
Boldly challenge teams to reimagine processes.Innovation
Innovation
Fuel innovative ideas and test them.
Learn fast from digital adoption.Collaboration
Collaboration
Break silos and foster teamwork.
Create inclusive environment ensuring wellbeing.Health & Safety
Health & Safety
Uphold company code of conduct, policies and procedures.
Adhere to safety, health and wellbeing guidelines.Qualifications
Qualifications
Degree in Information Services, Computer Science, Electrical Engineering or similar.
Over 10 years’ management experience in technical delivery/operations.
Experience leading Business Support Systems (Planning, Delivery, Operations).
Knowledge of Billing and VAS products/services.
Knowledge of Enterprise Integration.