Sacco Assurance Supervisor

Role Purpose

• Drive insurance sales and portfolio growth, supervise the assurance team, and ensure efficient policy administration, regulatory compliance and excellent customer service.

Key Responsibilities

• Develop and implement strategies to achieve sales, commission income and client retention targets.
• Identify members' insurance needs, recommend suitable solutions and promote insurance
• uptake across SACCO branches and service channels.
• Supervise and coach assurance staff and agents to achieve agreed targets.
• Oversee policy applications, renewals, premium collection and records management.
• Coordinate claims documentation and follow up with insurers for timely resolution.
• Manage relationships with underwriters and other partners, and resolve escalated customer complaints.
• Monitor premiums and commissions, reconcile records and prepare performance reports.
• Ensure compliance with applicable insurance requirements, internal policies and customer data confidentiality standards.

Qualifications and Experience

• A Bachelor's degree in related field.
• Certificate of Proficiency (COP) in Insurance from the College of Insurance is mandatory.
• At least three years' relevant experience in insurance sales, business development or agency operations.
• A Diploma in Insurance will be an added advantage.