At Genesis Group, we've been living our dreams and redefining the world of hospitality for over three decades. Our journey has been characterized by excellence in a wide range of services, including Catering, Hotels, Restaurants, and Cinemas. With a team of over 10,000 dedicated professionals and 30 locations spanning across Nigeria and beyond, we take pride in delivering exceptional experiences to our valued customers.
We are recruiting to fill the position below: Job Title: Rooms Division Manager Location: Port Harcourt, Rivers Employment Type: Full-time
Core Departments Overseen
Front Office: Check-ins, check-outs, guest reception, and night audit.
Reservations & Communications: Room booking management, PBX/switchboard, and occupancy optimization.
Housekeeping & Laundry: Room cleaning, public area hygiene, linen management, and asset care.
Guest Services & Concierge: Bell services, valet, guest relations, and VIP assistance.
Security & Facilities (in select properties): Ensuring physical safety and general facility upkeep
Key Responsibilities
Operational Leadership: Synchronize daily workflows between the front desk and housekeeping to eliminate bottlenecks like slow room turnarounds or check-in queues.
Revenue & Financial Management: Monitor Average Daily Rate (ADR), manage department operating budgets, and control labor and supply costs.
Guest Satisfaction & Recovery: Handle escalated guest complaints, review feedback scores, and enforce high-quality service standards.
Staff Management & Training: Lead recruitment, schedule shifts, mentor supervisors, and train staff on company policies and safety compliance.
Technology & Systems: Oversee Property Management Systems (PMS) and Customer Relationship Management (CRM) tools to track room statuses (vacant, clean, out-of-order).