Jobe descriptions:

The Revenue and Reservations Supervisor leads the reservations team and oversees booking operations across all channels. The role supports service quality, efficient guest communication, accurate inventory and rate control, revenue optimisation, management reporting, and effective coordination with Front Office and Sales.

Main Responsibilities:

This role also ensures that all revenue streams and technical systems are optimised in order to ensure maximum profitability.
The Revenue and Reservations Supervisor must be able to create, interpret and forecast revenue reports in absence of the Revenue Manager.
Supervise, train, and coach reservation agents to maintain a 95% service quality benchmark and efficient call and email response times.
Oversee daily processing of individual and group bookings, block arrangements, amendments, and cancellations across all channels.
Monitor room availability, rates, and channel allocations (OTAs, GDS, direct) to optimise occupancy and average daily rate (ADR).
Group and conference quotes.
Compile daily, weekly, and monthly pickup, forecasting, and no-show reports for management review in the absence of the Revenue Manager.
Partner closely with the Front Office and Sales teams to communicate VIP arrivals, special guest requests, and group rooming lists.
Guest confidentiality.

Experience and Skills:

Previous experience working as a Revenue and Reservations Supervisor in a Hotel environment.
Protel PMS experience would be beneficial

Inherent Requirements:

Revenue And Reservations Supervisor

Key skills