We are looking for a hands-on operator who understands the realities of running an e-commerce business in Nigeria and can effectively manage people, monitor performance, solve operational problems and drive business growth.
The ideal candidate must be able to take ownership of business results, not just supervise staff or prepare reports. The successful candidate will be responsible for coordinating the Marketing, Telesales, Inventory, Procurement, Dispatch and Delivery teams to ensure smooth business operations, improved sales performance, successful order deliveries and timely collection of payments.
Revenue and Business Performance
- Work closely with the CEO to implement the company's revenue and profitability targets.
- Develop daily, weekly and monthly action plans to achieve business objectives.
- Monitor sales performance across products, campaigns and teams.
- Identify factors affecting revenue generation and implement corrective measures.
- Ensure that sales targets translate into successfully delivered orders and collected payments.
- Prepare and present regular business performance reports to management.
Sales and Marketing Coordination
- Supervise and coordinate the activities of the Marketing and Telesales teams through their respective team leads.
- Monitor advertising performance, customer orders, conversion rates and sales productivity.
- Work with Media Buyers to identify profitable products and campaigns.
- Ensure customer orders are promptly assigned, contacted, confirmed and processed.
- Identify underperforming teams or campaigns and take appropriate corrective action.
Inventory and Procurement Management
- Work with the Inventory and Procurement teams to ensure adequate stock availability
- Monitor product stock levels and prevent stockouts that may affect sales and deliveries.
- Ensure stock purchases align with business demand and approved budgets.
- Monitor slow-moving products, stock discrepancies and inventory losses.
- Recommend inventory improvements and escalate procurement decisions requiring management approval.
Dispatch, Logistics and Delivery Operations
- Coordinate the Dispatch and Delivery teams to ensure timely processing and delivery of customer orders.
- Monitor delivery success rates, failed deliveries, returns and outstanding orders.
- Track Delivery Agent performance, stock accountability and payment remittances.
- Identify delivery challenges and work with the relevant teams to resolve them promptly.
- Ensure proper coordination between Telesales, Inventory, Dispatch and Delivery Agents.
Staff Supervision and Performance Management
- Coordinate team leads and ensure employees understand their responsibilities and performance expectations.
- Set and monitor departmental targets within management-approved limits.
- Conduct daily and weekly operational review meetings.
- Ensure staff comply with company policies, operational procedures and reporting requirements.
- Identify performance gaps and recommend training, process improvements or corrective action.
- Promote accountability, teamwork and effective communication across departments.
Profitability and Operational Control
- Monitor revenue, advertising expenses, delivery costs, gross profit and contribution margins.
- Ensure business growth is achieved without compromising profitability.
- Track cash collection and ensure proper reconciliation of delivered orders and payments.
- Identify operational inefficiencies, unnecessary expenses and possible revenue leakages.
- Ensure accurate reporting and proper use of company systems, including CRM and inventory records.
- Escalate financial, operational and compliance concerns to the CEO.
- 3 - 6 years of relevant work experience in e-commerce operations, business operations, sales operations, retail operations or a related field.
- Proven experience supervising teams and managing business performance.
- Good understanding of e-commerce sales processes, order fulfilment, inventory management and delivery operations.
- Ability to interpret sales reports, monitor business KPIs and make practical operational decisions.
- Good knowledge of revenue management, profitability, cost control and performance monitoring.
- Strong leadership, communication, organisational and problem-solving skills.
- Ability to work under pressure, manage multiple responsibilities and meet deadlines.
- Proficiency in Microsoft Excel, Google Sheets and business reporting tools.
- Experience working with CRM systems or other operational management software.
- Ability to work independently, follow through on assignments and hold teams accountable.
- Candidates with practical experience managing Nigerian e-commerce, retail, telesales, logistics or fulfilment operations will have an added advantage.
- Monthly Salary: 300,000 - 400,000, based on experience and capability.
- Performance Bonus: Additional earnings based on agreed revenue, profitability, delivery and cash-collection targets.
- Opportunity to work directly with the CEO and contribute to the growth of a fast-growing e-commerce business.
- Opportunity for professional development and increased management responsibility.
Are you ambitious, results-driven, passionate about growth and ready to make a real impact? CapsGain is the place for you!
At CapsGain Solutions Limited, we believe in big dreams, bold ideas and people who take ownership. Join a fast-growing e-commerce company on a mission to become Africa's foremost e-commerce brand, where your talent is valued, your growth matters and your results speak for you.