The role holder will be responsible for providing technical support to the underwriting team to ensure effective risk assessment, accurate policy processing, compliance with underwriting guidelines and high levels of customer service.
Key Responsibilities
Prepare policy documents accurately and within established timelines and guidelines to ensure timely delivery to clients.
Assess proposed risks in accordance with established underwriting standards.
Provide relevant and accurate management information to stakeholders to support business growth objectives.
Ensure accurate and timely flow of information between Finance and Operations departments.
Receive and process information from Sales & Distribution to facilitate the issuance of new policies and ensure timely delivery to clients.
Reinstate lapsed policies that meet the applicable reinstatement requirements to support business conservation.
Maintain detailed and accurate records of underwritten policies and underwriting decisions.
Review proposal forms and ensure compliance with quality checks and pre-underwriting requirements.
Maintain high standards of customer service by responding promptly to enquiries from walk-in clients, telephone callers and email correspondents.
Liaise with intermediaries and direct clients to resolve policy-related issues.
Reconcile underwriting transactions to ensure the accuracy of generated reports.
Address customer queries, ensuring that issues and concerns are resolved promptly and effectively.
Cancel policies due to non-payment of premiums in accordance with established underwriting procedures.
Qualifications
Bachelor's degree in Business or a related field.
Professional qualification in Insurance, such as ACII, AIIK or LOMA.
Experience
At least two years' experience in the insurance industry.
Competencies
In-depth understanding of life insurance operations and concepts.
Knowledge of insurance regulatory requirements.
Knowledge of underwriting and claims procedures.
Excellent organisational and stakeholder management skills.
Strong customer service and communication skills.
Adhering to principles and values.
Delivering results and meeting customer expectations.
Following instructions and procedures.
Coping with pressures and setbacks.
Relating and networking.
Analysing information and applying expertise and technology.
Working effectively with people and contributing to teamwork.
Learning and researching.
Presenting and communicating information effectively.
Achieving personal work goals and objectives through self-motivation.