The Retail Service Executive (RSE) is responsible for driving retail sales and activations through effective dealer management, regular market visits and customer engagement. The role involves servicing assigned dealers, ensuring product availability, supporting dealer onboarding and KYC processes, resolving operational issues and identifying new business opportunities to increase sales, dealer productivity and market penetration. The RSE reports to the Territory Sales Manager (TSM).
Job Requirements
Bachelor's degree in any relevant discipline.
0 - 1 years' experience in telecoms, FMCG, retail sales, distribution or dealer management.
Strong understanding of retail sales, dealer relationships and field operations.
Good communication, negotiation and interpersonal skills.
Basic computer literacy and proficiency in Microsoft Excel, Google Sheets and sales applications.
Ability to work independently and meet sales targets.
Willingness to travel extensively within assigned territories.
Strong organisational, reporting and problem-solving skills.
Key Responsibilities
Conduct regular market visits and service assigned dealers according to approved beat plans.
Drive daily and monthly gross activations and device sales targets.
Build and maintain strong relationships with existing and prospective dealers.
Identify, recruit and support new dealers, including onboarding and documentation.
Monitor dealer stock levels, product availability, merchandising and promotional activities.
Communicate product information, pricing and sales schemes to dealers.
Support dealers with KYC, activation processes and system-related issues.
Identify and reactivate dormant or low-performing dealers to improve productivity.
Monitor competitors' activities, market trends and new business opportunities.
Submit accurate daily and weekly sales reports, including dealer visits, activations, stock updates and market feedback.
Ensure compliance with company policies, KYC requirements and approved operational procedures.
Work closely with the TSM to achieve territory sales objectives and improve overall channel performance.