About the Role

A leading South African retailer is consolidating its food and general merchandise (fashion, beauty, home) ecommerce platforms into a single, unified customer experience - one cart, one checkout, one delivery. This Project Manager role exists to drive that consolidation from a business and operations perspective.
This is explicitly not an IT project management role. The technology is an enabler - the real work is aligning business operations, commercial teams, fulfilment logistics, and warehouse management around a new way of working.
Due to the high volume of applications expected, candidates who have not received feedback within two weeks of applying should consider their application unsuccessful.

Key Responsibilities

Own end-to-end project management of the online fulfilment consolidation programme from a business and operations lens
Coordinate across ecommerce operations, commercial teams, warehouse management, last-mile delivery, and store operations to drive alignment and delivery
Develop and maintain project plans, milestones, and delivery timelines across multiple business workstreams
Manage risks, issues, and dependencies - escalating early and resolving at the right level
Facilitate cross-functional working sessions and drive decisions where workstreams intersect
Track operational readiness across all fulfilment touchpoints as consolidation progresses
Manage stakeholder communication across business units, ensuring consistent understanding of progress, priorities, and change impacts
Partner with the Online Fulfilment Specialist and Change Manager to ensure operational and people readiness ahead of each delivery phase

Requirements

Proven project management experience in a retail operations or ecommerce environment
Strong understanding of retail fulfilment, logistics, or last-mile delivery operations
Demonstrably business and operations-focused - not an IT or systems PM
Ability to manage complexity across multiple business functions simultaneously
Strong stakeholder management across operational and commercial teams
Comfortable with ambiguity in a programme still being defined and shaped
Formal PM methodology experience (PMP, Prince2, or equivalent) advantageous

Retail Operations Project Manager (non-it)