BrandCo's core focus is to identify high-street brands that appeal to the urban African consumer and offer these through world class retail experiences. We take time to understand a brand's offering and how it can be tailored to consumer's shopping habits and preferences in our target markets.
We are recruiting to fill the position below: Job Title: Retail Assistant Store Manager
Locations: Festival Mall - Festac; Ikeja City Mall - Ikeja; Circle Mall - Lekki; and Novarre Lekki Mall - Sangotedo, Lagos Employment Type: Full-time
Job Summary
A Retail Assistant Store Manager is responsible for overseeing the daily operations of a retail store, ensuring smooth business processes, maximizing sales, and delivering excellent customer service.
They manage staff, inventory, store appearance, and operational efficiency while implementing strategies to improve revenue and customer experience.
Job Responsibilities Sales & Revenue Growth:
Develop and execute sales strategies to achieve store targets.
Analyze sales performance and identify areas for improvement.
Implement promotions, discounts, and marketing campaigns to drive sales.
Monitor competitor pricing and market trends.
Customer Experience & Service Excellence:
Ensure high levels of customer satisfaction through exceptional service.
Handle customer inquiries, complaints, and escalations professionally.
Train staff in customer service best practices.
Maintain a welcoming and engaging store environment.
Team Leadership & Staff Management:
Recruit, train, and mentor sales associates.
Schedule shifts and manage staff productivity.
Conduct performance reviews and provide feedback.
Foster a team-oriented culture with clear communication.
Inventory & Stock Management:
Ensure adequate stock levels and timely replenishment.
Monitor and reduce stock shrinkage (theft, damage, mismanagement).
Coordinate with suppliers and warehouse teams for deliveries.
Implement inventory control measures to optimize stock turnover.
Store Operations and Compliance:
Maintain store cleanliness, organization, and visual merchandising standards.
Ensure compliance with company policies, safety regulations, and operational SOPs.
Oversee cash handling, POS operations, and daily sales reconciliation.
Conduct regular store audits and resolve operational issues.
Reporting & Business Analysis:
Generate sales, inventory, and customer reports for management.
Analyze key performance metrics (KPIs) to identify trends.
Provide insights and recommendations to improve store performance.
Implement business intelligence tools for data-driven decision-making.
Requirements Education Requirements:
Bachelor's Degree or HND in Business Administration, Retail Management, or a related discipline is preferred.
Experience (What You Have Done):
Minimum of 3 years of experience in retail management.
Demonstrated experience in supervising teams and supporting day-to-day retail operations.
Experience driving sales performance and delivering excellent customer service.
Experience using retail management systems for point-of-sale (POS) transactions, inventory management, and customer relationship management (CRM).
Job Specifications:
Candidate should possess atleast 3+ years of experience in retail management.
Strong leadership and people management skills.
Excellent sales and customer service abilities.
Proficiency in retail management software (POS, inventory, CRM).
Strong analytical and problem-solving skills.
Ability to work in a fast-paced, target-driven environment.
Knowledge (What You Must Know):
Good understanding of retail operations, sales processes, and customer service practices.
Knowledge of inventory management and stock control procedures.
Familiarity with retail management software, including POS, inventory management, and CRM systems.
Understanding of sales targets, performance monitoring, and customer engagement.
Interest in sports and fashion is desirable.
Skills (What You Must Be Able To Do):
Excellent sales and customer service skills.
Good analytical, problem-solving, and decision-making skills.
Good numeracy, literacy, and verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to coordinate tasks effectively and work collaboratively as part of a team.
Good eye for style, product coordination, and visual presentation.
Abilities (How You Think & Operate):
Ability to work effectively in a fast-paced, target-driven retail environment.
Ability to follow directives and adhere to established procedures.
Self-motivated, proactive, and committed to achieving set targets.
Ability to work collaboratively with team members to achieve store objectives.
Ability to identify operational challenges and apply effective problem-solving approaches.
Ability to maintain accuracy, organization, and attention to detail in daily activities.
Ability to communicate effectively and interact professionally with customers and colleagues.
Benefits
Remuneration: N210,000 - 220,000 monthly net.
Monthly Performance Incentive
13th Month
Monthly Call and Data Allowance
Retail Voucher benefit
Statutory Benefit (HMO, GLI , Pension)