We are seeking a Retail and Business Operations Team Lead to join our team. This role involves overseeing daily store activities, managing staff, and ensuring customer satisfaction while aligning with brand standards in a dynamic retail environment.
Missions:
Ensure the store opens and operates according to schedule every day to guarantee smooth business continuity.
Supervise daily banking and cash management procedures in compliance with established policies.
Develop and implement sales strategies tailored to local customer behaviors and market trends to achieve sales targets.
Monitor merchandise delivery, verify stock accuracy, and maintain optimal reorder levels based on customer preferences and sales trends.
Communicate regularly with customers regarding products, discounts, promotions, and available services to enhance customer engagement.
Coordinate with external consultants and vendors to support store operations and initiatives.
Maintain brand consistency and uniformity across all in-store displays and promotional materials.
Train and develop team members to deliver effective service aligned with customer expectations and brand standards.