Waiter
full-time
Job Summary
The Waiter is responsible for providing professional, friendly, and efficient food and beverage service to guests.
The role involves taking orders, serving food and beverages, maintaining cleanliness and presentation of the dining area, responding to guest requests, and ensuring a positive dining experience in accordance with the property's service standards.
Key Responsibilities
Welcome and acknowledge guests promptly in a warm and professional manner.
Escort guests to their tables and provide menus where applicable.
Explain menu items, daily specials, promotions, and available beverages accurately.
Take food and beverage orders carefully and enter them correctly into the Point-of-Sale (POS) system or appropriate ordering system.
Confirm special requests, dietary requirements, allergies, and food preferences with guests and communicate them clearly to the kitchen.
Serve food and beverages according to established service standards and proper sequence of service.
Ensure orders are presented correctly, attractively, and at the appropriate temperature.
Check on guests during their meal to ensure satisfaction and respond promptly to additional requests.
Clear used plates, glasses, and cutlery efficiently and discreetly.
Maintain clean, organized, and properly set tables throughout service.
Reset tables promptly after guests leave.
Provide accurate information regarding menu ingredients and preparation when requested.
Handle guest complaints and concerns courteously and refer issues to the Restaurant Supervisor or Manager when necessary.
Process guest bills accurately and handle cash, credit cards, or other approved payment methods in accordance with company procedures.
Ensure all bills are properly posted, settled, and accounted for.
Maintain appropriate knowledge of food and beverage products, prices, promotions, and service procedures.
Replenish condiments, napkins, cutlery, glassware, and other service items as required.
Maintain cleanliness of service stations, side stations, dining areas, and assigned equipment.
Follow proper food safety, hygiene, sanitation, and personal grooming standards.
Handle crockery, glassware, cutlery, and service equipment carefully to minimize breakage and losses.
Follow responsible service procedures and immediately report any unusual guest or operational concerns to the supervisor.
Coordinate effectively with the kitchen, bar, cashier, hostess, and other Food & Beverage team members.
Assist with setting up and breaking down restaurant areas for breakfast, lunch, dinner, banquets, conferences, and special events.
Participate in stock-taking and report shortages or damaged items to the supervisor.
Comply with all company policies, procedures, health and safety regulations, and security requirements.
Maintain confidentiality regarding guests and company information.
Perform other duties reasonably assigned by the supervisor or management.
Performance Indicators
Guest satisfaction and feedback
Accuracy of orders and bills
Speed and efficiency of service
Compliance with service standards
Cleanliness and presentation of assigned areas
Proper handling of equipment and company property
Teamwork and communication
Attendance, punctuality, and overall conduct
Qualifications and Experience
Secondary school certificate or equivalent qualification.
Certificate or diploma in Hospitality Management, Catering, Food & Beverage, or a related field is an advantage.
Previous experience as a waiter, server, or in a similar customer-service role is preferred.
Experience in a hotel, restaurant, lounge, or other hospitality environment is an advantage.
Basic knowledge of food and beverage service procedures.
Basic computer/POS knowledge is an advantage.
Ability to work flexible shifts, including weekends and public holidays.
Key Competencies:
Excellent customer service
Good communication skills
Professional appearance and grooming
Product knowledge
Attention to detail
Teamwork and cooperation
Speed and efficiency
Patience and courtesy
Cash-handling accuracy
Ability to work under pressure
Problem-solving skills
Reliability and punctuality
Positive and professional attitude.