Restaurant Manager

Customer Service Personnel

Domeo Resources International - Our client, a Restaurant / Hospitality industry is recruiting to fill the position below: Job Title: Customer Service Personnel Location: Utako, Abuja (FCT) Employment Type: Full-time Industry: Restaurant / Hospitality Department: Customer Service / Front of House Reports To: Restaurant Manager Job Summary We are seeking a courteous, customer-focused, and professional Customer Service Personnel to join our restaurant team. The successful candidate will be responsible for ensuring customer satisfaction by attending to inquiries, handling complaints, providing accurate information about menu offerings, and delivering a welcoming dining experience. Key Responsibilities Welcome and attend to customers professionally, ensuring they feel valued and comfortable. Respond promptly to customer inquiries, requests, and complaints, resolving issues appropriately or escalating them to the Restaurant Manager. Provide accurate information about menu items, prices, promotions, and available services. Assist customers with reservations, orders, and other service-related requests where necessary. Monitor customer satisfaction and seek feedback to improve service delivery. Coordinate effectively with the kitchen, service crew, cashier, and other departments to ensure seamless customer service. Handle customer feedback professionally, maintaining a calm and positive attitude at all times. Manage customer communications through designated phone lines, social media platforms, and other approved channels, where applicable. Document customer complaints and feedback and report them to management. Maintain a clean, organized, and welcoming customer service area. Uphold the restaurant’s service standards, policies, and procedures. Perform other duties assigned by management in line with the role. Key Performance Indicators Performance will be assessed based on: Customer satisfaction and feedback. Promptness and quality of customer service. Effectiveness in resolving customer complaints. Professional conduct and adherence to service standards. Accuracy of customer information and feedback records. Punctuality, attendance, and teamwork. Requirements and Qualifications Minimum of an SSCE certificate; an OND or equivalent qualification is an added advantage. Previous experience in customer service, hospitality, or restaurant operations is an advantage. Excellent verbal and written communication skills. Strong interpersonal and problem-solving skills. Good listening skills, patience, and a customer-oriented attitude. Ability to remain calm and professional under pressure. Good attention to detail and the ability to multitask. Basic computer literacy and familiarity with customer service tools are an advantage. Ability to work flexible shifts, including weekends and public holidays, where required. Must be reliable, presentable, punctual, and willing to work as part of a team. Key Competencies: Customer relationship management Complaint handling and conflict resolution Effective communication Teamwork and collaboration Professionalism and emotional intelligence Attention to detail Time management and organization Working Conditions: The role requires working in a fast-paced restaurant environment and interacting with customers and colleagues throughout the workday. The successful candidate must be willing to work shifts as scheduled by management.