At Tetra Pak, we commit to making food safe and available, everywhere, and we protect what's good - protecting food, protecting people and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.
We are recruiting to fill the position below:
Job Title: Resource Planning & CSO Support Leader
Location: Lagos
Job Summary
We are looking for Resource Planning and CSO Support Leader to lead a team pf Resource Planners and Service Administrators across Africa markets within EMEA region.
In this role, you will lead geographically dispersed teams, drive operational excellence, support business transformation, maximize operations effectiveness plus productivity and ensure world-class customer service delivery.
You will be accountable for optimizing resources, developing talent, and strengthening end-to-end service operations from planning and services invoicing.
What you will do Lead People & Performance:
Lead, coach, and develop teams of Resource Planners and Service Administrators.
Foster a high-performing, engaged, and collaborative culture.
Drive talent development, capability building, and succession planning.
Drive Resource Planning & Service Operations:
Ensure field force assigned has the right competencies and maximize respective chargeable utilization capacity to meet customer and business needs.
Lead forecasting, scheduling, workload balancing, and capacity management.
Ensure efficient service administration, cost control, and timely, accurate invoicing.
Strengthen end-to-end operational accountability across Planning, Execution, Quality, and Service-to-Invoice processes.
Deliver Operational Excellence:
Drive process standardization, compliance, and continuous improvement.
Monitor performance through KPIs, reporting, and visual management.
Promote best-practice sharing and operational efficiency across markets.
Lead Transformation:
Drive deployment and adoption of critical business tools, including FSM and SAP S/4HANA or ECC.
Support transformation initiatives, organizational change, and operational readiness.
Strengthen collaboration between CSO, Market Operations, Projects and other key stakeholders.
We believe you have
Bachelor's degree in Business, Engineering, Operations, or a related field.
Proven experience in people leadership and coaching.
Travel requirement up to 20% business travel
Proven experience on leadings teams remotely
Strong background in resource planning, service operations, and service administration.
Experience driving process improvement and transformation initiatives.
Strong analytical, stakeholder management, communication, and negotiation skills.
Advanced knowledge of Excel, SAP, and FSM systems is an advantage.
Language Requirements:
Fluent English (written and spoken) is mandatory.
French and/or Arabic language skills are highly desirable and will be considered a strong advantage.
We Offer You
A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
A culture that pioneers a spirit of innovation where our industry experts drive visible results
An equal opportunity employment experience that values diversity and inclusion
Market competitive compensation and benefits with flexible working arrangements.