In a fast-paced and highly competitive telecommunications industry, we are looking for a talented individual to drive our sales and marketing strategies. The successful candidate will work closely with the Regional Leadership and Opco's to provide exceptional customer-centric service and meet retention and acquisition targets.
This role requires a proactive and results-driven approach, with a focus on building relationships and driving continuous improvement.
Responsibilities
Implement and execute innovative solutions and service excellence to enhance sales and promotions.
Execute merchandising plans, including roll-out to distributors and stores, ensuring alignment with promotional briefs.
Train and assist distributors and stores, providing effective communication and guidance on plans, products, and promotions.
Monitor and ensure alignment to current promotions and incentives, maintaining a strong understanding of consumer behavior.
Drive relationships with distributors and stores to execute merchandising and achieve measurable sales results.
Execute the merchandising cycle, ensuring seamless customer service and experiences through standardized processes.
Consider local conditions and competitor activity to create a competitive advantage and ensure consistent merchandising.
Collaborate with Marketing and Trade Partner Supervisor to ensure adherence to MTN Corporate Identity and design elements.
Deal with escalated queries from trade partners and ensure timely resolution, maintaining effective communication.
Identify opportunities to increase sales, collaborate with OEMs, and generate additional revenue.
Qualifications
Diploma in Commerce (Marketing/Communication or related field) is required.
Minimum of 2 years' experience in a similar role, with a proven track record of working with others.
Experience in a small to medium-sized organization is preferred.
Strong problem-solving skills, with the ability to learn from past experiences and draw on tactical plans.
Excellent communication and relationship-building abilities, with a focus on championing the MTN brand.
Results-driven and operationally astute, with the ability to organize work and deliver on daily priorities.
Knowledge of procedures, processes, products, and services, as well as systems training and project management.
Effective sales training and a proactive approach to prevent problems.
Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
Cultural sensitivity and an understanding of local areas are essential.