The main function of the Training Practitioner is to ensure staff are functionally trained and competent to execute the work coming into the team. The Training Practitioner is responsible for the updating of all training material, Check Lists and Guide Forms, as well the execution of Quality evaluations, where applicable. The Team Manager is ultimately accountable for the sustainability, service ability, quality, back-ups and succession planning for the team while the Training Practitioner supports with the planning and execution of actions to attain these goals. The main tool for managing knowledge in the REMS team is the Compass and the Training Practitioner is accountable for the regular updating and data mining of Compass.
Overview of Role Responsibilities
Success in this role requires the ability to design, implement, and deliver effective learning solutions that are closely aligned to business strategy and operational needs. A strong focus on learner engagement, continuous improvement, and performance outcomes will be key.
Implement training strategy and plans and align with business strategy.
Consulting with stakeholders to identify learning and development needs.
Administering the Workplace Skills Plan and coordinating external training interventions where required.
Designing and developing engaging learning content, including classroom-based, virtual, and onlinecourses.
Developing training and support materials that are practical, relevant, and learner focused.
Designing and implementing pre-and post-learning assessments to measure learning effectiveness andknowledge transfer.
Applying flexible and agile learning approaches to ensure effective learning journeys and continuousupskilling.
Facilitating new starter onboarding programmes as well as continuous upskilling initiatives for existingemployees.
Planning, organising, and clearly communicating learning events and interventions.
Preparing for learning interventions through content review, research, and side-by-side job shadowing.
Using a variety of facilitation methods and learning activities to maximise learner engagement in bothclassroom and virtual environments.
Providing ongoing support during and after training interventions to reinforce learning and drive applicationin the workplace.
Coaching, developing, and mentoring learners to build competence and confidence.
Collaborating with Team leaders ,Team Managers, and other stakeholders to ensure the effectiveness oflearning interventions and continuous improvement of learning journeys.
Conducting quality checks on work outputs to assess proficiency levels and identify skill or training gaps.
Evaluating learner performance and providing constructive, actionable feedback.
Maintaining accurate training records, including attendance registers, learning material, assessments, andfeedback reports.
Monitoring training effectiveness and using insights to refine and enhance learning solutions.
Innovative training methods, including digital, remote, and technology-enabled learning
Adoption of new technologies to improve training effectiveness and future readiness.
By combining strong facilitation skills, structured learning design, effective stakeholder collaboration, and a data-driven approach to performance and quality assurance, you will contribute directly to the development of skilled, capable, and high-performing consultants.
Qualification and Experience
Matric
Relevant training related qualification would be advantageous, ( such as ETDP Accreditation (Train-the-Trainer, Assessor, Moderator, Verifier)
3-5 years relevant REMS and Sanlam experience
Knowledge and Skills
Facilitation/ presentation of training
Training Assessments and feedback/ reporting
Training material/content development and updating
Training Queries, ad-hoc support and projects
Knowledge of team/sector structure in REMS and business units
Knowledge of work/sector terminology in REMS
Good knowledge of operations and processes in REMS , SLS and Sanlam
Knowledge of Legacy Platform and Sanlam Life Legacy products (minimum of 2 years' experience)
Knowledge of Epsilon Platform and Stratus Policy products (minimum of 2 years' experience)
Commission rules on Sanlam Life products Knowledge of legislation pertaining to the insurance industry,labour and tax.
Knowledge of operations / processes in REMS teams
MS: Office (Excel, Word, PP, Outlook)
Core Competencies
Success in this role is underpinned by a strong combination of collaborative behaviours, adaptability, innovation, and results orientation, supported by solid analytical, facilitation, and communication skills.