The Remote Monitoring Specialist provides technical support, equipment-health monitoring and reliability improvement services to customers and regional support teams across surface and underground mining operations.
The role is responsible for analysing machine data, alarms and equipment performance to identify emerging failure risks, support effective maintenance planning, improve equipment reliability and optimize machine performance. Working closely with customers, technical teams, Product Masters and the Global Productivity & Reliability Centre, the successful candidate will translate equipment-health insights into actionable recommendations that deliver measurable customer value.
Main Responsibilities
Monitor and analyse machine data, alarms, equipment health and system performance to identify potential issues and failure risks
Apply condition monitoring and predictive maintenance principles to detect failures before they result in unplanned downtime
Perform technical investigations, fault diagnosis and root cause analysis on equipment-related issues
Develop and support preventative and reliability maintenance strategies to improve machine availability and performance
Translate data insights into practical corrective and preventative maintenance recommendations
Conduct equipment-health audits and identify opportunities for performance improvement and cost reduction
Monitor system connectivity, data quality and remote monitoring platform performance.
Prepare and present equipment-health, reliability and performance reports to customers and internal stakeholders
Provide remote technical support and troubleshooting assistance to customers, workshops and field service teams
Liaise with Product Masters, OEM technical specialists and factory support teams to resolve technical issues and drive continuous improvement initiatives
Support the development of knowledge-sharing material, documentation and technical training initiatives
Experience in troubleshooting and fault finding on mobile mining equipment.
Providing operational insights & input to Global Productivity & Reliability Centre to support the generation of more advanced algorithms
Propose recommendations for improvements in equipment operations and operator use and provide feedback into the global knowledge bank library for continuous improvement & learning
Support service & maintenance technicians with data related insights
Observation of equipment & systems operation to ensure optimized performance. - Suggesting necessary improvements.
Apply predictive analysis techniques to identify emerging equipment failures and reduce unplanned downtime.Participate in preparation and provision of feedback to customers
Support Commercial teams with the presentation of the remote monitoring service
Assist with validating rules for predictive models on subscribed customers within Sales Areas
Comply with SMRT SHEQ management system and the Objectives and Targets set.
Practice the SMRT EHS Policies, Vision, It's Culture and 'Commitment & Responsibility'
Demonstrate and promote compliance with Sandvik SHEQ and EHS standards
Comply with SMRT EHS Key Performance Indicators
Implement, maintain and adhere to the Sandvik Mining and Rock Technology Global 24 EHS standards / EHS Plans
Participate in safety initiatives and continuous improvement activities
Technology Global 24 EHS standards / EHS Plans
Reduction in Sandvik Mining and Rock Technology Lost Time Injury Frequency Rate (LTIFR)
Competencies
Strong analytical and problem-solving capability
Excellent communication and stakeholder management skills
Ability to interpret technical data and convert findings into actionable recommendations
Strong customer focus and relationship-building skills
Ability to work independently and within cross-functional teams
Results-oriented with a continuous improvement mindset
High attention to detail and strong organizational skills
Ability to present technical findings and recommendations to customers in a clear and actionable manner.Knowledge and Implementation of Standard of work procedures
Application of work standards
Basic business philosophy
Business writing
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
Profile Required
Grade 12 / N3 Technical Qualification.
Qualified Electrical or Mechanical Artisan (Red Seal) preferred.
Diploma or Degree in Electrical, Mechanical, Mechatronics or related engineering discipline advantageous.
3 - 5 years relevant experience in mining equipment maintenance, reliability, condition monitoring or technical support
1 - 2 years' experience with mobile equipment telematics
English proficiency
Advanced MS Office
Knowledge of machine operations and performance in a mining environment
Working knowledge of reading and interpreting mechanical, hydraulic and electrical schematics and system operations
Valid driver's licence
Ability to work in both underground and surface mining environments
Willingness to travel as required
Ability to work under pressure and manage multiple priorities
Proficient in understanding of data visualization tools
Basic understanding of data science tools
Self-motivated with a passion for technology, data-driven decision-making and continuous improvement